At a Glance
- Tasks: Administer and customise Salesforce for 200 users, focusing on UI improvements and project delivery.
- Company: Join CitNOW, a top-rated tech company with a collaborative and inclusive culture.
- Benefits: Enjoy flexi-time, wellness initiatives, and additional paid leave for personal wellbeing.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact in the automotive industry while developing your Salesforce skills.
- Qualifications: 3+ years Salesforce admin experience and a passion for data and processes.
The predicted salary is between 36000 - 60000 £ per year.
About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
About the role
Reporting into the Head of Business Systems, the Salesforce Administrator will be a key member of the Salesforce Development team, responsible for the administration and customisation of the CitNOW Group Salesforce Org Including the provision of support for its 200 users and the delivery of new and enhanced features.
This fixed-term contract will focus on the successful delivery of key projects supplemented by business-as-usual help request resolution.
The initial project will focus on UI improvements so Lightning App Builder experience including dynamic forms, dynamic related lists and a detailed understanding of the relationship between Lightning Record Pages and the object\'s settings is essential.
Working within the Salesforce Development team the administrator will be expected to arrange meetings with stakeholders, capture requirements, implement changes in a sandbox, demonstrate changes to piers and stakeholders and deploy approved changes to production.
Planned projects include:
- Salesforce AI for Sales including Einstein Activity Capture
- Salesforce Knowledge
- Salesforce AI for Service including Einstein Next Best Action
- Salesforce Meetings including Einstein Conversation Insights
Key responsibilities include:
- Work with stakeholders and other members of the Salesforce Development Team to scope, design, document and deliver efficient solutions
- Attend daily scrum and weekly team/project meetings
- Define, create, test and deploy customisations and process improvements to enable the successful resolution of assigned Jira issues
- Investigate and resolve business as usual help requests
We are looking for:
- 3+ years hands-on Salesforce administration experience in an end-user (non-agency) environment and a demonstratable ability to configure, customise and support Salesforce Sales and Service Clouds
- Strong understanding of Salesforce administration best practices
- A strong understanding of Salesforce capabilities and limitations
- A passion and enthusiasm for data and processes
- A detailed understanding of CRM software best practices and methodologies
- Skilled in organising tasks and establishing priorities to meet deadlines
- Strong work ethic, a self-starter with a proactive approach
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here - Group Global Privacy Policy
Salesforce Administrator (fixed-term contract) in Edinburgh employer: CitNOW Group
CitNOW Group is an exceptional employer, recognised as one of the Top 25 Best Mid Sized Companies to work for in the UK. With a strong focus on employee wellbeing, we offer innovative benefits such as flexible working hours and additional paid leave for personal wellness. Our collaborative and inclusive culture fosters continuous learning and career development, making CitNOW a rewarding place for Salesforce Administrators to thrive and contribute to our mission of delivering outstanding automotive solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator (fixed-term contract) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CitNOW on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce features. Brush up on Lightning App Builder and be ready to discuss how you've used it in past projects. Show us your passion for data and processes!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up with a quick email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
During interviews, highlight your teamwork skills. CitNOW values collaboration, so share examples of how you've worked with stakeholders to deliver successful projects. We want to see that 'One Team' spirit!
We think you need these skills to ace Salesforce Administrator (fixed-term contract) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Administrator role. Highlight your hands-on experience with Salesforce, especially in customisation and administration. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Salesforce and how your experience can help us deliver outstanding customer experiences. Keep it engaging and relevant to the role.
Showcase Your Projects:If you've worked on any relevant projects, make sure to mention them! Whether it's UI improvements or implementing new features, we love to see concrete examples of your work and how you’ve made an impact in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at CitNOW Group
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Understand the key features of Salesforce Sales and Service Clouds, and be ready to discuss how you've customised and supported these in previous roles. This will show that you're not just familiar with the platform, but that you can really make it work for the team.
✨Show Off Your Project Experience
Since the role involves delivering key projects, be prepared to talk about your past experiences with project management. Highlight any specific projects where you improved UI or implemented new features. Use examples that demonstrate your ability to capture requirements and deliver effective solutions.
✨Get Familiar with CitNOW's Culture
CitNOW values collaboration and inclusivity, so do a bit of homework on their company culture. Be ready to discuss how you embody these values in your work. Share examples of how you've worked as part of a team and contributed to a positive workplace environment.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. You might want to inquire about their current projects or how they measure success within the Salesforce Development team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
