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- Tasks: Join our Salesforce Development team to enhance and support our Salesforce platform.
- Company: CitNOW is a leading software provider for automotive dealerships, fostering innovation and customer experience.
- Benefits: Enjoy flexi-time, extra paid leave, and a strong focus on employee wellbeing.
- Other info: This is a fixed-term contract with exciting projects focused on Salesforce AI and UI enhancements.
- Why this job: Be part of an award-winning culture that values collaboration and inclusivity while driving impactful projects.
- Qualifications: 3+ years Salesforce admin experience with a passion for data and process improvement.
The predicted salary is between 36000 - 60000 £ per year.
About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
About the role
Reporting into the Head of Business Systems, the Salesforce Administrator will be a key member of the Salesforce Development team, responsible for the administration and customisation of the CitNOW Group Salesforce Org Including the provision of support for its 200 users and the delivery of new and enhanced features.
This fixed-term contract will focus on the successful delivery of key projects supplemented by business-as-usual help request resolution.
The initial project will focus on UI improvements so Lightning App Builder experience including dynamic forms, dynamic related lists and a detailed understanding of the relationship between Lightning Record Pages and the object\’s settings is essential.
Working within the Salesforce Development team the administrator will be expected to arrange meetings with stakeholders, capture requirements, implement changes in a sandbox, demonstrate changes to piers and stakeholders and deploy approved changes to production.
Planned projects include:
- Salesforce AI for Sales including Einstein Activity Capture
- Salesforce Knowledge
- Salesforce AI for Service including Einstein Next Best Action
- Salesforce Meetings including Einstein Conversation Insights
Key responsibilities include:
- Work with stakeholders and other members of the Salesforce Development Team to scope, design, document and deliver efficient solutions
- Attend daily scrum and weekly team/project meetings
- Define, create, test and deploy customisations and process improvements to enable the successful resolution of assigned Jira issues
- Investigate and resolve business as usual help requests
We are looking for:
- 3+ years hands-on Salesforce administration experience in an end-user (non-agency) environment and a demonstratable ability to configure, customise and support Salesforce Sales and Service Clouds
- Strong understanding of Salesforce administration best practices
- A strong understanding of Salesforce capabilities and limitations
- A passion and enthusiasm for data and processes
- A detailed understanding of CRM software best practices and methodologies
- Skilled in organising tasks and establishing priorities to meet deadlines
- Strong work ethic, a self-starter with a proactive approach
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here – Group Global Privacy Policy
Salesforce Administrator employer: CitNOW Group
Contact Detail:
CitNOW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Familiarise yourself with CitNOW's products and services. Understanding their app-based platform and how it enhances the automotive dealership experience will help you demonstrate your enthusiasm and alignment with their mission during interviews.
✨Tip Number 2
Network with current or former employees of CitNOW on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Brush up on your Salesforce skills, particularly in Lightning App Builder and UI improvements. Being able to discuss specific features and how you've implemented them in past roles will showcase your expertise and readiness for the position.
✨Tip Number 4
Prepare to discuss your approach to stakeholder engagement and requirement gathering. Since the role involves working closely with various teams, demonstrating your ability to communicate effectively and manage expectations will be crucial.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Salesforce Administrator position. Familiarise yourself with CitNOW's products and their impact on the automotive industry.
Tailor Your CV: Highlight your relevant experience in Salesforce administration, particularly focusing on your hands-on experience with Salesforce Sales and Service Clouds. Use specific examples to demonstrate your skills in customisation and support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data and processes, as well as your understanding of CRM best practices. Mention how your values align with CitNOW's One Team culture and your enthusiasm for contributing to their innovative projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing Salesforce configurations.
How to prepare for a job interview at CitNOW Group
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce administration. Be prepared to discuss specific projects where you've customised Salesforce Sales and Service Clouds, as well as any challenges you faced and how you overcame them.
✨Understand CitNOW's Culture
Familiarise yourself with CitNOW's One Team values and their collaborative culture. During the interview, demonstrate how your personal values align with theirs and share examples of how you've contributed to a positive team environment in the past.
✨Prepare for Technical Questions
Expect technical questions related to Salesforce best practices, UI improvements, and the Lightning App Builder. Brush up on your knowledge of dynamic forms and related lists, and be ready to explain how you would approach implementing these features.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the projects you'll be working on. Inquire about the team's current challenges or upcoming initiatives, showing your genuine interest in contributing to their success and understanding their needs.