Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales processes and optimize Salesforce usage to drive revenue growth.
- Company: Join CitNOW, a leading software provider revolutionizing the automotive industry since 2008.
- Benefits: Enjoy remote work, flexible hours, wellness initiatives, and extra paid leave for personal wellbeing.
- Why this job: Be part of a collaborative culture that values innovation and continuous learning.
- Qualifications: Experience with Salesforce, strong data analysis skills, and excellent communication abilities required.
- Other info: This role involves occasional travel to our Wokingham office.
The predicted salary is between 28800 - 43200 £ per year.
About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture.
About the role
The Sales Operations Specialist plays a critical role in supporting the optimisation of sales processes, improving Salesforce usage and enabling the Go-to-Market (GTM) teams to achieve revenue growth. This is a remote position, involving occasional travel to our offices in Wokingham.
This role is instrumental in identifying best practices, ensuring high-quality data management and providing actionable insights that shape the strategic direction of the organisation. By leveraging Salesforce and providing analysis, the Sales Operations Specialist ensures stakeholders have the tools and insights needed to drive efficiency, improve sales velocity and maximise opportunities.
Key responsibilities include:
- Assess internal lead quality and Salesforce progression in alignment with group-agreed processes
- Analyse and share successes and challenges related to Salesforce usage, driving improvements and standardisation
- Review and collate data on lost revenue opportunities to provide actionable recommendations
- Audit and review record creation quality, presenting insights to stakeholders to enhance Salesforce utilisation
- Update and deliver Salesforce guidance and training to ensure users are equipped with the skills to maximise system benefits
- Deliver accurate and timely process updates to relevant stakeholders
- Support ongoing data cleansing efforts to maintain Salesforce accuracy and reliability
- Develop and deliver monthly and weekly sales reports in Salesforce
- Provide detailed data and reports to the Head of Sales Operations, FP&A, and Sales Teams
- Report deviations from targets by market, offering analytical data to help GTM teams prioritise growth opportunities
We are looking for:
- In-depth knowledge and hands on experience with Salesforce, with a strong understanding of system capabilities
- Demonstrated understanding of sales processes and challenges, with experience working in or supporting a Sales team
- Advanced proficiency in Excel and PowerPoint for data analysis and presentations
- Strong interpersonal skills with the ability to collaborate and communicate effectively with cross-functional teams and senior stakeholders
- Proven ability to interpret data, identify trends, and provide actionable insights that drive business performance
- Meticulous approach to data accuracy and quality, ensuring reliable and high-quality information is available to stakeholders
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here – https://www.citnow.com/app/uploads/2022/10/CitNOW-Group-Candidate-Privacy-Policy.pdf
Sales Operations Specialist employer: CitNOW Group
Contact Detail:
CitNOW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Specialist
✨Tip Number 1
Familiarize yourself with Salesforce and its capabilities. Since this role heavily relies on Salesforce for data management and analysis, having a strong understanding of the platform will set you apart from other candidates.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive sales improvements in previous roles. Be ready to discuss specific instances where your insights led to actionable changes.
✨Tip Number 3
Highlight your experience in collaborating with cross-functional teams. This role requires effective communication with various stakeholders, so be prepared to share examples of successful teamwork.
✨Tip Number 4
Demonstrate your meticulous approach to data accuracy. Prepare to discuss how you've ensured high-quality data management in past positions, as this is crucial for the Sales Operations Specialist role.
We think you need these skills to ace Sales Operations Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sales Operations Specialist position. Understand the key responsibilities and required skills, especially the emphasis on Salesforce experience and data analysis.
Tailor Your CV: Customize your CV to highlight relevant experience with Salesforce and any previous roles in sales operations or support. Use specific examples that demonstrate your ability to analyze data and improve sales processes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of CitNOW's mission and values. Explain how your skills and experiences align with the role and how you can contribute to their goal of driving efficiencies and enhancing customer experiences.
Showcase Your Analytical Skills: In your application, emphasize your proficiency in Excel and PowerPoint. Provide examples of how you've used these tools to analyze data and present actionable insights in previous roles, as this is crucial for the Sales Operations Specialist position.
How to prepare for a job interview at CitNOW Group
✨Show Your Salesforce Expertise
Make sure to highlight your in-depth knowledge and hands-on experience with Salesforce during the interview. Be prepared to discuss specific examples of how you've used Salesforce to optimize sales processes or improve data management.
✨Demonstrate Analytical Skills
Prepare to showcase your ability to interpret data and identify trends. Bring examples of reports or analyses you've conducted in the past that led to actionable insights, especially in a sales context.
✨Communicate Effectively
Since this role involves collaboration with cross-functional teams and senior stakeholders, practice articulating your thoughts clearly. Use examples from your previous experiences to demonstrate your strong interpersonal skills.
✨Emphasize Attention to Detail
Given the importance of data accuracy in this role, be ready to discuss how you ensure high-quality information is available to stakeholders. Share any methods or tools you use to maintain meticulous data management.
