Product Manager (Aftersales)

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The CitNOW Group is no ordinary technology company; we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award-winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid-Sized Companies to work for within the UK, we pride ourselves on being a great place to work.

As CitNOW Group continues to expand its successful Auto360 suite of products, we are looking for a Product Manager to take ownership of Aftersales360, a key product within our automotive retail ecosystem. You’ll play a pivotal role in shaping the direction of Aftersales360, validating and prioritising features, writing user stories and steering the mid- to long-term roadmap. Working closely with engineering, design, marketing and commercial teams, you’ll deliver high-value product improvements that solve real problems for our customers and drive long-term growth.

Key responsibilities:

• Own the success of Aftersales360 product features, driving continuous improvement and adding value to the wider Auto360 platform.
• Work with stakeholders and colleagues such as Developers, Designers, Marketing etc. to ensure a common understanding of objectives and priorities.
• Collect and analyse ideas and feedback from customers, partners and stakeholders.
• Plan new features and changes, researching opportunities based on commercial and technical viabilities.
• Document user stories, acceptance criteria, detailed workflows, and functional or non-functional requirements associated with the features you are creating.
• Participate in scrum ceremonies to guide your ideas through the development cycle.
• Run experiments, discovery activities, and pilot programmes to validate assumptions and de-risk delivery.
• Demonstrate new features and ideas to stakeholders, being prepared with excellent documentation in collaboration with the wider Product team.
• Create and manage timelines and roadmaps.
• Play an active role in mitigating any blockers to the successful delivery of sprints and take the lead within the scrum teams.
• Conduct competitor, market and industry analysis to feed into the roadmap of your products.
• Be the go-to person for the products you manage for all areas of the business.
• Create and oversee project management processes.

We are looking for:

• Product and Project Management experience with B2B SaaS product(s) within an agile/scrum methodology.
• Experience in the automotive software industry, with expertise in aftersales process and CRM is desirable.
• Existing knowledge of the CitNOW RTC platform is desirable.
• Understanding of Salesforce Automotive Cloud, Sales and Service Cloud or Marketing Cloud is desirable but not essential.
• Ability to distil customer features into clear documentation and workflows that can be used by development teams.

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing. We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us. The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.