Technical Delivery Manager in London

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW\’s app-based platform provides a secure, brand-compliant solution for dealers to build trust, transparency and long-lasting relationships.

CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group\’s award winning, collaborative and inclusive culture.

About the roleWe are seeking an experienced Technical Delivery Manager to join our technical leadership team to coordinate the delivery of complex software programmes across multiple agile teams. This is a key role focused on driving a high-performing, delivery-focused culture and ensuring the successful execution of strategic software initiatives that delight our customers and support business growth.

You will bring strong leadership, programme management and stakeholder engagement skills, with a proven track record of delivering large-scale software projects in fast-paced environments. The ideal candidate will be a collaborative leader with a passion for technology, continuous improvement and building high-performing teams.

Key responsibilities include:

Managing a complex environment with multiple outsource partners (offshore, nearshore and onshore) delivering across multiple interlinked products

Oversee the end-to-end delivery of multiple concurrent software projects and programmes, ensuring they are completed on time, within scope, and to the highest quality standards

Collaborate with Product Owners, Scrum Masters, and stakeholders to ensure clear requirements, prioritisation, and alignment with business objectives

Ensure a standard release process across all products

Establish and manage programme governance, reporting, and communication with senior management and stakeholders

Anticipate, identify, and manage risks, dependencies, and impediments across teams, proactively implementing solutions to keep delivery on track

Monitor and report on team performance, progress, and delivery metrics, using data to drive improvements and provide transparency

Drive process evolution and scalability, leveraging best practices, tooling, and AI where appropriate

Regularly review resource capacity and raise concerns or recommendations with the Leadership team

Ensure adherence to organisational policies, standards, and compliance requirements throughout the delivery lifecycle

Act as the primary escalation point for complex delivery issues, ensuring timely, high-quality resolution and clear communication

Encourage knowledge sharing and collaboration across teams, breaking down silos and building a strong internal knowledge base

Create and maintain comprehensive documentation of delivery processes, ensuring accuracy and accessibility

We are looking for:

5+ years\’ experience in a software delivery or programme management leadership role is essential

Good understanding of SDLC and Agile delivery models

Ability to interpret (but not create) architecture diagrams, data flows, process flows

Basic understanding of event-driven architecture and distributed design patterns

Good conceptual understanding of:

REST APIs and their protocols

Service oriented architecture

Monolithic architecture

Common AWS services

Awareness and understanding of technical and information security principles

Conceptual understanding of \”good\” technical delivery processes and how to spot bottlenecks or inadequacies (flaky environments, unreliable CI/CD pipelines, slow test suites)

Good understanding of QA principles (and an awareness of where and when test automation should be in the conversation)

Foundational knowledge of release management principles

Proven ability to coach, develop, and inspire high-performing teams.

Experience in process improvement, change management, and agile methodologies (Scrum, Kanban)

Strong problem-solving, administration and communication skills

Experienced in data analysis and reporting across delivery metrics (e.g., velocity, burn-down, NPS, SLA)

Experience in setting KPIs, monitoring performance, and providing feedback

Proficient in Microsoft Office 365 and project management tools (e.g., Jira, MS Project)

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone\’s individuality is valued.

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