Welfare Benefits Technical Supervisor in Ashington

Are you an experienced supervisor who thrives on supporting teams and raising advice quality?

We’re looking for a Welfare Benefits Technical Supervisor to provide day-to-day technical supervision of our welfare benefits service, helping advisers and caseworkers deliver accurate, high-quality advice.

You’ll coach and mentor staff, quality-check casework, manage workflows and support complex cases, working closely with the Welfare Benefits Advice Service Manager to keep the service running smoothly and to a high standard.

If you have strong welfare benefits knowledge, proven experience supervising advice work, and a passion for fairness, equality and great outcomes for clients, we’d love to hear from you.

Employees benefit from:

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• NEFirst Credit Union payroll savings scheme
• Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident employer and member of the Shine North East accreditation.

Job Title: Welfare Benefits Technical Supervisor

Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.

Location: Ashington

Closing date: 9.00am Monday 03 August 2026

To find out more about the role contact: