At a Glance
- Tasks: Lead a team in managing complex debt cases and conduct quality reviews.
- Company: Citizens Advice Newcastle, dedicated to helping the community.
- Benefits: Hybrid working model, competitive salary, and professional development opportunities.
- Other info: Join a supportive team with a commitment to high-quality standards.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in debt advice, case management, and client care required.
The predicted salary is between 30000 - 40000 € per year.
Citizens Advice Newcastle is seeking to appoint a highly motivated and experienced Debt Team Leader with Technical Supervision to start as soon as possible, with an opportunity for a hybrid model of home working and office working as required.
The postholder will be required to have a debt work caseload and be able to carry out quality file reviews on casework undertaken by the Money Advice Team. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording.
You will preferably be a DRO intermediary, and ideally have specific formal qualifications in advice work. You need to demonstrate a clear commitment to client care and that you are able to maintain targets and high quality standards.
Closing date for applications: 5.00pm Friday 29 May 2026.
Debt Team Leader (with Technical Supervision) in Newcastle upon Tyne employer: Citizensadvice Newcastle
Citizens Advice Newcastle is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With a hybrid working model, team members enjoy flexibility while engaging in meaningful work that directly impacts the community. The organisation fosters growth opportunities through continuous training and a commitment to high-quality client care, making it an ideal place for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Team Leader (with Technical Supervision) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the hunt for a Debt Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and case management skills. Be ready to discuss your experience with complex debt cases and how you've successfully negotiated on behalf of clients. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values and expertise. Check out our website for the latest job postings and make sure to tailor your approach to each opportunity. We want to help you find the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Debt Team Leader position and keep you fresh in their minds.
We think you need these skills to ace Debt Team Leader (with Technical Supervision) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt Team Leader role. Highlight your experience in managing complex debt cases and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Experience:In your cover letter, give us examples of your past work in debt advice. Talk about specific cases where you’ve negotiated with third parties or maintained high-quality standards. This helps us see your commitment to client care.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex topics like debt.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizensadvice Newcastle
✨Know Your Stuff
Make sure you brush up on your knowledge of debt management and the specific responsibilities of a Debt Team Leader. Familiarise yourself with the Money Advice Team's approach and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully managed complex debt cases or provided advice to clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Demonstrate Client Care Commitment
Be ready to talk about how you prioritise client care in your work. Share specific instances where you've gone above and beyond for clients, and explain how you maintain high standards while meeting targets.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the team dynamics, challenges they face, and their expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
