At a Glance
- Tasks: Assist clients, book appointments, and support advice sessions with compassion.
- Company: Join Citizens Advice Newcastle, a respected local charity making a difference.
- Benefits: Gain valuable experience in customer service and teamwork.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact in your community while developing essential skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 33865 - 41391 £ per year.
Citizens Advice Newcastle is seeking to appoint an experienced and enthusiastic customer services adviser to join our busy team at Newcastle City Library, right in the heart of the City centre. The successful candidate will start as soon as possible.
As the first point of contact for our clients, you will play a vital role in helping people to access our advice services. You will welcome and assist clients, book appointments, support busy walk-in advice sessions and ensure that people receive the help they need in a professional and compassionate manner. The role also includes providing administrative support to our staff and volunteers and working collaboratively as part of a dedicated team.
You will be highly organised, self-motivated, and committed to delivering excellent customer service whilst maintaining high standards of accuracy and quality. This is an excellent opportunity to join a well-respected local charity and make a real difference to the lives of people across Newcastle.
We are looking for someone who:
- Has experience in a customer service or client-facing role.
- Demonstrates excellent communication and interpersonal skills.
- Is highly organised and able to manage a varied workload.
- Has strong administrative and IT skills.
- Is committed to providing excellent client care.
- Works effectively both independently and as part of a team.
- Shares the values and aims of Citizens Advice.
Closing date for applications: 5.00pm Friday 4 September 2026
Customer Services Adviser – Part-time in Newcastle upon Tyne employer: Citizensadvice Newcastle
Citizens Advice Newcastle is an exceptional employer that fosters a collaborative and inclusive work culture, where your contributions directly impact the community. With a focus on employee development and growth opportunities, you will be supported in your professional journey while working in the vibrant City Library in Newcastle upon Tyne. Join us to make a meaningful difference in tackling social issues and advocating for those in need, all within a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Adviser – Part-time in Newcastle upon Tyne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Citizensadvice Newcastle and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Citizensadvice Newcastle and let us see your personality shine through!
We think you need these skills to ace Customer Services Adviser – Part-time in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Citizensadvice Newcastle.
Get Familiar with Our Brand:Before applying, take some time to learn about Citizensadvice Newcastle and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Citizensadvice Newcastle
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Citizensadvice Newcastle.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Citizensadvice Newcastle will surely appreciate.
