At a Glance
- Tasks: Provide vital advice and support to clients in need across Newcastle.
- Company: Citizens Advice Newcastle, a charity making a real difference in the community.
- Benefits: Full training provided, flexible working hours, and a chance to help others.
- Other info: We encourage applications from diverse backgrounds to enhance our team.
- Why this job: Join a passionate team and empower individuals to improve their lives.
- Qualifications: Experience in giving advice is a plus, but full training is available.
The predicted salary is between 25000 - 30000 € per year.
Location: Newcastle upon Tyne
Citizens Advice Newcastle is a well-established charity supporting over 8,000 clients a year across the City. We are seeking to appoint an Adviser/Trainee Adviser to provide high quality information, advice and support to people who need our help.
We are seeking to appoint two advisers: one to work with our energy team providing advice on fuel poverty, tariffs and energy efficiency funded by Northern Powergrid and one to work with families providing welfare advice, including support with benefits, income maximisation, housing and localised social welfare funded by The National Lottery.
In this role you will deliver face to face, telephone and digital advice across the city in schools and community settings. Ideally you will have some experience of giving advice or support, and of working with vulnerable clients. You will be committed to excellent client care, highly organised and self-motivated, able to maintain high advice quality standards. Full training can be provided.
We particularly welcome applications from people with disabilities and those from Black, Asian and Minority Ethnic backgrounds, as these groups are currently underrepresented in our workforce.
Adviser/Trainee in Newcastle upon Tyne employer: Citizensadvice Newcastle
Citizens Advice Newcastle is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the heart of Newcastle upon Tyne. With a strong commitment to employee development, we offer comprehensive training and growth opportunities for our Advisers, ensuring that you can make a meaningful impact while working alongside a passionate team. Our culture prioritises client care and community engagement, making it a rewarding place to contribute to the welfare of vulnerable individuals and families across the city.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser/Trainee in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with Citizens Advice or similar organisations. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to advice roles. Think about scenarios where you've helped others, especially vulnerable clients. We want to hear your stories!
✨Tip Number 3
Show your passion for helping others! In your conversations and interviews, let your enthusiasm for client care shine through. It’s all about connecting with the mission of the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Adviser/Trainee in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Adviser/Trainee role. Highlight any relevant experience you have in giving advice or working with vulnerable clients, as this will show us you're a great fit for the position.
Show Your Passion:Let your enthusiasm for helping others shine through in your written application. We want to see that you're committed to excellent client care and ready to make a difference in the community.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences without getting lost in the details.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application efficiently.
How to prepare for a job interview at Citizensadvice Newcastle
✨Know Your Stuff
Make sure you understand the key issues around fuel poverty and welfare advice. Brush up on current tariffs, energy efficiency tips, and benefits systems. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Showcase Your Experience
Even if you haven't worked in a similar role before, think about any relevant experience you have. Whether it's volunteering, helping friends or family, or any customer service roles, be ready to share specific examples of how you've supported others, especially vulnerable clients.
✨Demonstrate Client Care
This role is all about providing excellent client care. Prepare to discuss how you would handle difficult situations or challenging clients. Think of examples where you've gone above and beyond to help someone, as this will highlight your dedication to high-quality support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
