Operations and Data Officer– Living Wage Foundation

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Our Sponsor Refugees team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.

The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life. The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark.

The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Officer. We are looking for a highly motivated and organised individual to help maintain, develop and continuously improve our data and systems. The role will be an integral part of the Living Wage Operations and Insight Team, providing technical support to ensure the integrity of our systems, and supporting with development projects.

The Operations and Data Officer will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.

Main Responsibilities

• Deliver work targets on time and to standard to support the Foundation’s data and systems.
• Support the day-to-day operations and management of all systems within the Living Wage Foundation designed to enable the functioning of Living Wage accreditation schemes.
• Proactively seek out systems improvements to make our processes more efficient.
• Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors.
• Maintain integrity of Salesforce database; identify and source incomplete information within the database; take responsibility for tidying, cleansing and backing up existing data.
• Support maintenance of integrated systems, including syncing data to Act-On and the website.
• Work with Operations and Data Manager to keep templates, forms and related communications materials up to date.
• Manage merchandise administration including email inbox, day to day queries, and Shopify administration.
• Support Operations and Data Manager to manage budgets for external contracts.

Learning and expertise

• Keep up-to-date with functional good practice and technical updates to all our systems.
• Support with network data enquiries, including analysing data, creating Salesforce reports and dashboards for colleagues.
• Work with colleagues to identify learning & development needs and support Operations and Data Manager to develop and deliver inductions, training and guidance.
• Keep internal training manuals up to date.
• Support Operations and Data Manager to monitor the impact of internal trainings.

Communications

• Create and write dashboards and reports to support the analysis of our performance.
• Champion systems throughout the organisation and advocate for systems-based solutions.
• Run systems surgeries for colleagues to answer ad hoc enquiries and support learning.

Develop and manage external relationships

• Communicate effectively with our external contractors to ensure contracts are fulfilled in a timely manner.
• Help identify suitable new suppliers to meet organisational need.

Develop and manage internal relationships

• Support Operations and Data Manager to identify technical solutions to meet organisational requirements.
• Monitor and respond to operations and data enquiries from colleagues.
• Work effectively with colleagues across Citizens UK.

Income and resources

• Maintain Salesforce data integrity to support accurate and timely invoicing.
• Support Operations and Data Manager to track expenditure for Shopify and merchandise suppliers.
• Contribute to plans and proposals to grow sources of income or resources.

Contribute towards Citizens UK’s strategic objectives

• Responsibility for delivering agreed areas of the Foundation’s work plan.
• Work collaboratively with the LWF team and across Citizens UK.
• Display self-awareness of DEI issues and good practice.
• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.
• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team.

Personal Specification

• Degree or equivalent professional qualification or experience (D).
• A minimum of 2 years proven, comprehensive experience in an operations role (E).
• Experience of analysing business requirements and turning them into technical solutions (E).
• Experience of providing technical support to a team (E).
• Experience of administrating and updating Salesforce or similar databases (D).
• Strong analytical skills with the ability to interpret large quantities of data (E).
• Interest in and good understanding of database and systems management (E).
• Ability to take in and interpret information and communicate succinctly (E).
• Demonstrable ability to find creative solutions to complex problems (E).
• High levels of numeracy with strong attention to detail (E).
• Excellent time management skills (E).
• Strong IT skills to include MS Office and database software (E).
• Sound knowledge of data protection regulations and GDPR (E).
• Understanding of the policy and campaign landscape in the UK (D).

Personal qualities & values

• A proactive approach to all areas of work with a ‘can do’ attitude (E).
• A strong commitment to the Living Wage campaign and the principles of Citizens UK (E).

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allow them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff.