At a Glance
- Tasks: Lead a vital service supporting those in need while shaping systems and quality.
- Company: Community-based charity making a real difference in people's lives.
- Benefits: Competitive salary, hybrid working, and a chance to impact your community.
- Other info: Flexible hours with opportunities for professional growth and development.
- Why this job: Make a meaningful impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in service management and a passion for community support.
The predicted salary is between 37811 - 37811 £ per year.
TPP Recruitment is supporting a small, community-based charity to recruit an Interim Service Manager on a fixed-term basis. This Interim Service Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.
Details
- Salary: £37,811 FTE
- Location: Northwest London
- Working Pattern: 32 hours across 4 days (Monday–Thursday)
- Working arrangements: Hybrid (2 days per week on site)
- Contract: Fixed term to 20th April 2027
About the Role
As an Interim Service Manager, you’ll manage and develop services across multiple sites, leading staff and volunteers. Focusing on monitoring and evaluation alongside planning out services around funders. You’ll combine hands-on front-line delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, to help implement new initiatives and strengthen the service’s impact.
Key Responsibilities
- Lead day-to-day delivery of the service
- Hold a small caseload to stay connected to frontline delivery and community needs
- Maintain high-quality, compliant provision, ensuring delivery aligns with funder expectations and internal standards
- Use case management systems to report on cases and outcomes, supporting funding needs and future applications
- Drive service development, reviewing procedures and improving systems
- Undertake quality assurance activity
- Support effective volunteer management
- Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning
Skills / Experience Required
- An experienced Service Manager or Programme Manager used to running front line services
- Charity sector background
- Strong project/service improvement experience
- Confidence with case management and using data to inform reporting and improvements
- Knowledge of working with a variety of funders/commissioners
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
Service Manager employer: Citizens Online
TPP Recruitment is an excellent employer for those seeking to make a meaningful impact in the community. With a focus on supporting individuals facing hardship, the role of Interim Service Manager offers a unique opportunity to lead and develop vital services while enjoying a flexible hybrid working arrangement. The company fosters a collaborative work culture that prioritises employee growth, ensuring that staff are equipped with the skills and support needed to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for an Interim Service Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer or take on short-term projects related to service management. This not only boosts your CV but also shows potential employers that you're committed to making a difference in the community.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to charities you admire and express your interest in working with them. A friendly email can go a long way in landing you an interview.
✨Tip Number 4
Check out our website! We’ve got loads of opportunities waiting for you. Applying through us means you’ll get tailored support throughout the process, so don’t hesitate to send your CV our way!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your charity sector background and any relevant project improvement experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led services or managed teams, and how that aligns with what we’re looking for.
Showcase Your Data Skills:Since the role involves using case management systems and data reporting, be sure to mention any experience you have with these tools. We want to see how you can use data to drive service improvements!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Citizens Online
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission, values, and recent projects. Understanding their community impact will help you connect your experience to their needs and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
As a Service Manager, you'll likely face questions about handling specific situations. Think of examples from your past where you've successfully led teams, managed projects, or improved services. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Data Skills
Since the role involves using case management systems and reporting on outcomes, be ready to discuss your experience with data. Bring examples of how you've used data to inform decisions or improve service delivery, as this will demonstrate your analytical skills.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the charity's future initiatives or how they measure success. This shows your enthusiasm for the role and helps you assess if the organisation aligns with your values.
