At a Glance
- Tasks: Assist new members with queries and provide excellent customer service.
- Company: Join a supportive professional body focused on member engagement.
- Benefits: Competitive salary, flexible home working, and a 10-month contract.
- Other info: Inclusive workplace welcoming diverse applicants with growth opportunities.
- Why this job: Make a difference by helping others join and thrive in our community.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 31500 - 38500 £ per year.
Salary: £31,500 FTE | Full-time (35 hours per week) | 10-month contract
Location: mostly home working, 3-4 days a month in the London office
We are working with an independent professional body to recruit for a New Member Advisor. Working in the membership department you will be part of an existing team fielding incoming queries and assisting those that wish to join the membership. As the New Member Advisor you will respond and follow up all assigned enquiries via email, telephone, and letters meeting customer’s needs, as well as providing general administration support. You will log all enquiries and opportunities on the CRM system and proactively follow-up on enquiries and support campaigns.
To be considered:
- Strong professional pride, committed to helping customers and delivering an excellent service
- Used to working in a routine environment
- Focused and driven and used to working to targets
- Excellent communication skills
- Professional and engaging
- Confident working knowledge of MS Office (Word, Outlook, and Excel) and databases
- Customer services experience in a business context (ideally in a membership/customer service environment)
- Experience using a CRM/EMS database
- Confident and experienced with very soft touch upselling
Closing date: 10 September 2026
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
New Member Advisor in London employer: Citizens Online
Citizens Online is an excellent employer that values innovation and collaboration, providing a supportive work culture where employees can thrive. With a focus on professional development, the company offers numerous growth opportunities and encourages a healthy work-life balance in the vibrant city of London. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic environment dedicated to positive change.
StudySmarter Expert Advice🤫
We think this is how you could land New Member Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citizens Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citizens Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Member Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citizens Online:Your cover letter is your chance to shine! Tell us why you want to work at Citizens Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citizens Online!
How to prepare for a job interview at Citizens Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
