At a Glance
- Tasks: Support clients with welfare benefits, including Universal Credit and disability benefits.
- Company: Join Citizens Advice, a champion for equality and diversity.
- Benefits: Gain valuable experience, work in a supportive team, and make a real difference.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Help people navigate welfare benefits and positively impact their lives.
- Qualifications: Experience advising clients, strong communication skills, and a compassionate attitude.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a highly motivated person to join our Welfare Benefits Team, who has recent experience of advising clients. Citizens Advice experience is preferred.
Responsibilities
- Provide casework on the full range of welfare benefits areas, including Universal Credit and disability benefits.
- Demonstrate the ability to cope with a demanding caseload and monitor and manage your own caseload to meet deadlines.
Qualifications
- Recent experience of advising clients, preferably with Citizens Advice.
- Compassionate and patient attitude, strong team player, eye for detail and great people skills.
- Excellent written and verbal communication skills.
- Ability to use a range of IT systems.
- Up-to-date knowledge of UK Welfare Benefits.
- Positive outlook and understanding and commitment to the aims and principles of Citizens Advice.
Diversity & Equality
Citizens Advice values diversity, champions equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.
Legal & Other Information
Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship. Please note that this role is not a qualifying work experience (QWE) position for the purposes of the Solicitors Qualifying Examination (SQE).
Application Process
How to apply – Please see the job pack on our website for further information and where to send your application. To apply for the role of Welfare Benefit Caseworker, please send us your CV and a maximum two‑page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming a Welfare Benefit Caseworker at Citizens Advice Woking.
Closing date for applications: By 5.30pm on Monday 8th June 2026. Applications will be reviewed on receipt on a rolling basis, and we reserve the right to close earlier if applications from sufficiently suitable candidates have been received.
Welfare Benefits Caseworker in Woking employer: Citizens Advice
Citizens Advice Woking is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where diversity and equality are championed. As a Welfare Benefits Caseworker, you will have the opportunity to make a meaningful impact in the community while benefiting from ongoing training and professional growth in a collaborative environment. Located in Woking, you will enjoy a vibrant workplace that values compassion, teamwork, and a commitment to social justice.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Caseworker in Woking
✨Tip Number 1
Network like a pro! Reach out to your contacts in the welfare benefits sector, especially those with Citizens Advice experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK Welfare Benefits. Be ready to discuss specific cases you've handled and how you managed your caseload. Show us your compassion and people skills!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your values. When you apply through our website, make sure your CV and supporting statement reflect your commitment to diversity and equality.
✨Tip Number 4
Follow up after your application! A quick email to express your enthusiasm can set you apart from other candidates. It shows us you're genuinely interested in the role and eager to contribute to our team.
We think you need these skills to ace Welfare Benefits Caseworker in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Welfare Benefits Caseworker role. Highlight your recent advising experience, especially if it’s with Citizens Advice. We want to see how your skills match what we’re looking for!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to show us how you meet the criteria in the job description and why you’re passionate about this role. Keep it concise but impactful – we love a good story!
Showcase Your People Skills:As a Welfare Benefits Caseworker, you’ll need great people skills. In your application, share examples of how you’ve successfully worked with clients or managed a demanding caseload. We’re all about compassion and patience here at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, you’ll find all the info you need in the job pack to help you put your best foot forward.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of UK Welfare Benefits, especially Universal Credit and disability benefits. Familiarise yourself with recent changes and updates in the system, as this will show your commitment and expertise during the interview.
✨Showcase Your Experience
Prepare to discuss your previous advising experience, particularly if you've worked with Citizens Advice. Think of specific examples where you successfully managed a demanding caseload or helped clients navigate complex welfare issues.
✨Demonstrate Your People Skills
Since this role requires great people skills, be ready to share instances where you've shown compassion and patience. Highlight how you’ve built rapport with clients and worked effectively within a team to achieve positive outcomes.
✨Tailor Your Supporting Statement
When crafting your supporting statement, make it personal and relevant. Clearly outline why you want to work as a Welfare Benefit Caseworker at Citizens Advice Woking and how your values align with their mission. This is your chance to stand out!
