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- Tasks: Lead a team providing vital welfare and benefits advice to the community.
- Company: Join Macmillan and Citizens Advice Wyre Forest, making a real difference.
- Benefits: Supportive environment, professional development, and hybrid working options.
- Other info: Full driving licence needed; flexible working hours may apply.
- Why this job: Shape a growing service that impacts lives, especially for those affected by cancer.
- Qualifications: Experience in welfare benefits advice and team management required.
The predicted salary is between 30000 - 40000 £ per year.
Make a real difference when it matters most.
We are looking for an experienced and motivated Team Leader for our Welfare & Benefits Advice Service. You will lead a specialist team who support our local community in the Wyre Forest, whilst also personally delivering dedicated advice through our Macmillan contract, supporting people affected by cancer, their families, and carers. This is a unique opportunity combining leadership, service development and frontline impact, ensuring people facing some of life’s toughest challenges get the financial support they’re entitled to.
Working from Citizen Advice Wyre Forest on New Road in Kidderminster, you will lead our Welfare and Benefits team to deliver free, independent, confidential, impartial and accountable advice to our local community, with the direction and support of our Advice Service Manager. You will also personally deliver our MacMillan Advice service predominantly to clients within North Worcestershire. On occasion, there may be the need to attend outreach sessions.
What you’ll be doing:
- Leading and managing a team of advice caseworkers and supporting volunteers
- Ensuring high-quality advice and casework, including support with complex cases
- Monitoring performance, outcomes, and service quality
- Developing and expanding outreach services across the Wyre Forest and North Worcestershire
- Building strong partnerships with health professionals and community organisations
- Producing reports and contributing to service evaluation and improvement
- Ensuring compliance with Citizens Advice quality standards
- Working with the Citizen Advice Regional Hub who manage Macmillan caseload referrals
What we’re looking for:
- Significant experience in welfare benefits advice, including complex casework
- Experience of managing or supervising staff or volunteers
- Strong knowledge of disability and sickness benefits
- Ability to lead a service, manage performance, and drive improvements
- Excellent communication and stakeholder engagement skills
- Understanding of the challenges faced by people affected by cancer or long-term illness
- Organisation, adaptability and commitment to delivering a compassionate, client-centred service
Why join us?
- Be part of a respected organisation making a tangible difference in people’s lives
- Work in partnership with Macmillan to deliver a vital, specialist service
- Opportunity to shape and develop a growing service
- Supportive team environment with ongoing professional development
Additional Information:
- Full driving licence and access to a car required
- Some evening or flexible working may be required
- Hybrid working available by agreement
Application:
Apply now! If you’re ready to lead a service that has real impact in your community, we’d love to hear from you. For an informal discussion or to request an application pack, please email our Business Support Manager Sally Williams at sally.williams@wyreforestcab.org.uk.
Welfare & Benefits Advice Team Leader Macmillan / Citizens Advice Wyre Forest employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare & Benefits Advice Team Leader Macmillan / Citizens Advice Wyre Forest
✨Tip Number 1
Network like a pro! Reach out to people in the welfare and benefits sector, especially those connected to Macmillan or Citizens Advice. Attend local events or workshops to meet potential colleagues and learn more about the community needs.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, share examples of how you've successfully led teams or managed complex cases. We want to see your passion for making a difference!
✨Tip Number 3
Prepare for the interview by understanding the specific challenges faced by clients affected by cancer or long-term illness. This will help you demonstrate your empathy and commitment to delivering a compassionate service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a real impact in the Wyre Forest community.
We think you need these skills to ace Welfare & Benefits Advice Team Leader Macmillan / Citizens Advice Wyre Forest
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in welfare benefits advice and team leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let us know why you’re passionate about supporting people affected by cancer and long-term illness. Share any personal experiences or motivations that drive you to make a difference in the community – it really helps us connect with your application.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on welfare benefits advice, especially around complex casework. Familiarise yourself with the specific challenges faced by people affected by cancer or long-term illness. This will not only show your expertise but also your empathy during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed volunteers in the past. Think about specific situations where you improved service quality or performance. This will demonstrate your capability to lead the Welfare & Benefits Advice Service effectively.
✨Engage with Stakeholders
Be ready to discuss how you would build partnerships with health professionals and community organisations. Think of strategies you could implement to enhance outreach services. This shows that you’re proactive and understand the importance of collaboration in this role.
✨Demonstrate Compassion
Since this role involves supporting individuals facing tough challenges, be prepared to talk about your approach to delivering a compassionate, client-centred service. Share any relevant experiences that highlight your commitment to helping others, especially in sensitive situations.