At a Glance
- Tasks: Support Universal Credit claimants via phone and web chat, guiding them through the claims process.
- Company: Citizens Advice in Salford, dedicated to helping the community.
- Benefits: Generous holiday entitlement, 6% employer pension, and family-friendly policies.
- Other info: Diverse workplace that values applicants from all backgrounds.
- Why this job: Make a real difference in people's lives while working remotely or locally.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice in Salford is looking for candidates to join their Help to Claim service. The role involves providing telephone and web chat support for Universal Credit claimants, assisting them in assessing their eligibility and guiding them through the claims process. The position allows for remote work or office presence for local candidates.
Employees enjoy benefits like a generous holiday entitlement, a 6% employer pension, and a family-friendly policy that includes paid leave options. Diversity is valued, encouraging applicants from all backgrounds.
Universal Credit Adviser - Remote Claims Support employer: Citizens Advice
Citizens Advice in Salford is an excellent employer, offering a supportive work culture that prioritises employee well-being and diversity. With the flexibility of remote work, generous holiday entitlement, and a robust pension scheme, employees are empowered to grow and thrive while making a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Universal Credit Adviser - Remote Claims Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citizens Advice, especially those in the Help to Claim service. They can give you insider tips on what the team values and how to shine in your interview.
✨Tip Number 2
Practice makes perfect! Get comfortable with common interview questions related to Universal Credit and claims support. Role-play with a friend or use our resources to nail down your responses and show off your knowledge.
✨Tip Number 3
Show your passion for helping others! In your interviews, share personal stories or experiences that highlight your commitment to supporting people through challenging times. This will resonate well with the values of Citizens Advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for the next steps in your job search journey.
We think you need these skills to ace Universal Credit Adviser - Remote Claims Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with Universal Credit and any relevant support roles. We want to see how your skills match what we're looking for!
Show Your Passion:Let us know why you're excited about helping people with their claims. A bit of enthusiasm can really make your application stand out, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand Universal Credit inside out. Familiarise yourself with the eligibility criteria and the claims process. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
As a Universal Credit Adviser, you'll be helping people over the phone and via web chat. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows you can communicate effectively and empathise with claimants.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've helped others navigate complex situations in the past. Think about times when you’ve had to assess someone's needs and guide them through a process. This will highlight your ability to support claimants effectively.
✨Embrace Diversity
Citizens Advice values diversity, so be ready to discuss how your background or experiences can contribute to a more inclusive environment. Share any relevant experiences that showcase your understanding of different perspectives and your commitment to supporting all individuals.
