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- Tasks: Provide innovative debt advice and casework to clients using cutting-edge tools.
- Company: Join Citizens Advice SORT, a forward-thinking organisation making a difference.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Why this job: Be part of transforming debt advice with technology and make a real impact.
- Qualifications: No prior experience needed; just a passion for helping others and learning.
- Other info: Dynamic team environment with a focus on innovation and community support.
The predicted salary is between 22500 - 29000 £ per year.
We are currently recruiting for a trainee Debt Caseworker to join our team. The main purpose of this role is to deliver multi‑channel debt advice and casework to clients within our community utilising innovative tools. Citizens Advice SORT utilises technology to help and improve a caseworker’s administrative burden, from case note automation to open banking, debt chat bot and document analysis tool. This role will give you the opportunity to directly feed into these developments and help change the way debt advice is delivered and recorded in the future.
Responsibilities
- Deliver multi‑channel debt advice and casework to clients referred from other teams within Citizens Advice or partner organisations.
- Support remote appointments from home or our Manchester office, and occasional face‑to‑face appointments in Stockport, Oldham, Rochdale or Trafford.
- Utilise case note automation (Caddy, CaseNote), open banking data, debt chat bot and document analysis tools to support clients.
Working Arrangement
Full‑time position. Hybrid working model with remote work and occasional in‑office appointments.
Salary
£25,542 to £28,953, dependent on experience.
Trainee Debt Caseworker employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Debt Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the debt advice sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on how you can use innovative tools in your role as a Trainee Debt Caseworker – show them you’re ready to embrace technology!
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your passion for delivering multi-channel debt advice. Show us how your skills align with the responsibilities of the role and how you can contribute to our mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Trainee Debt Caseworker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Debt Caseworker role. Highlight any relevant experience or skills that align with delivering multi-channel debt advice and using innovative tools.
Show Your Passion: Let us know why you're excited about this role! Share your enthusiasm for helping clients and how you see technology improving debt advice. A genuine passion can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice
✨Know Your Tools
Familiarise yourself with the innovative tools mentioned in the job description, like case note automation and open banking. Being able to discuss how these tools can enhance debt advice will show your enthusiasm and readiness for the role.
✨Understand Multi-Channel Advice
Prepare to talk about your understanding of multi-channel debt advice. Think about how you would approach clients through different channels and be ready to share any relevant experiences or ideas you have on improving client interactions.
✨Showcase Your Communication Skills
As a Trainee Debt Caseworker, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing complex topics in an easy-to-understand way.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past where you've successfully navigated challenges, especially in a support or advisory role. This will help demonstrate your capability to handle real-life situations.