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- Tasks: Join us as a Trainee Adviser/Supervisor, helping the community with valuable advice.
- Company: Be part of a respected charity known for its impactful work and supportive environment.
- Benefits: Enjoy flexible working hours, with part-time options available and a comprehensive training programme.
- Why this job: Make a real difference while gaining skills and experience in a rewarding role.
- Qualifications: We seek friendly, empathetic individuals passionate about providing excellent advice services.
- Other info: Opportunities for career progression and tailored training based on your experience.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for an enthusiastic individual to join our organisation and make a real difference in the community. This is an opportunity to join an established charity known for providing high-quality advice and being a great place to work. Our Adviser / Supervisor training programme will equip you with skills, knowledge, and experience, offering a potential career progression within our service.
This role is 37 hours per week, but part-time options (minimum 22.5 hours) with full-day hours (09:00-17:00) will be considered.
The Training Programme varies depending on prior experience and progress:
- Year One: After 8-12 weeks of in-house training, you will become a trainee generalist adviser. Building on this, and working towards accreditation in the Generalist Adviser Certificate of Competence, you\’ll have the chance to experience different advice roles—generalist, debt, welfare benefits—and observe advice session supervision.
- Year Two: Depending on your progress, aptitude, and organisational needs, you may spend time providing advice and supervision, working as a generalist adviser or specialist on specific projects, while training to become an Advice Session Supervisor.
This position is primarily based in our Cirencester office, with expectations to attend outreach locations and our Stroud Office as needed.
If you are already certified as a competent generalist adviser, the training programme can be tailored to your existing knowledge and skills.
The ideal candidate will be resilient, friendly, approachable, non-judgmental, empathetic, and passionate about delivering excellent advice services.
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Trainee Adviser / Supervisor employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Adviser / Supervisor
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding what drives us will help you align your passion for community service with our goals, making you a more compelling candidate.
✨Tip Number 2
Network with current or former employees if possible. They can provide insights into the work culture and expectations, which can be invaluable during interviews and help you stand out.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated resilience and empathy. These qualities are crucial for the role, and sharing personal experiences can showcase your suitability.
✨Tip Number 4
Stay updated on current issues affecting the community we serve. Being knowledgeable about local challenges will show your commitment and readiness to make a difference as part of our team.
We think you need these skills to ace Trainee Adviser / Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Trainee Adviser / Supervisor position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Compelling CV: Create a CV that showcases your relevant experience, skills, and qualifications. Emphasise any previous roles in advisory or community services, and include any training or certifications that relate to the position.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Share specific examples of how you embody the qualities they seek, such as being resilient, empathetic, and passionate about delivering excellent advice services.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Advice
✨Show Your Enthusiasm
Make sure to express your passion for making a difference in the community. The organisation values individuals who are genuinely excited about helping others, so share any relevant experiences that highlight your commitment.
✨Demonstrate Empathy and Approachability
As a Trainee Adviser/Supervisor, you'll need to connect with people from various backgrounds. Prepare examples of how you've shown empathy in past roles or situations, as this will showcase your ability to relate to clients effectively.
✨Highlight Your Resilience
The role can be challenging, so it's important to convey your resilience. Think of instances where you've overcome obstacles or handled difficult situations, and be ready to discuss these during the interview.
✨Prepare Questions About the Training Programme
Show your interest in the position by preparing thoughtful questions about the training programme and career progression. This demonstrates that you're serious about your development and eager to learn more about the opportunities available.
