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- Tasks: Supervise advice sessions and support staff to deliver top-notch client service.
- Company: Join a dedicated team at Citizens Advice in South Gloucestershire.
- Benefits: Gain valuable experience, develop leadership skills, and make a difference in the community.
- Why this job: Empower others while enhancing your own skills in a supportive environment.
- Qualifications: 2 years of experience with Citizens Advice and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
The role will be based in our Yate Office but will also cover our various outreaches across South Gloucestershire.
Key Responsibilities
- Oversee daily advice sessions to ensure clients receive high-quality, accurate, and timely advice.
- Provide support, guidance, and feedback to advice staff and volunteers, ensuring consistently high quality of service and managing the smooth practical running of advice sessions.
- Support advisers working across a variety of channels, including face-to-face, telephone, and web-based channels as needed, including remote supervision of outreach advisers.
- Provide ongoing training to existing volunteers.
Key Requirements
- Minimum of 2 years experience within Citizens Advice.
- Keen interest in and some experience of supporting colleagues in their professional growth and in developing the skills needed to help clients effectively.
- Resilient, strong team player with an eye for detail and great people skills.
- Excellent written and verbal communication skills and the ability to use a range of IT systems.
- Thrives in a busy environment, positive outlook, and a commitment to the aims and principles of Citizens Advice.
- Own transport to access all outreach sites.
To request a job pack please email amanda.wood@southgloscab.org.uk.
Trainee Advice Session Supervisor employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Advice Session Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the Citizens Advice community or related fields. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to advice sessions. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your experience! When discussing your background, highlight specific examples of how you've supported colleagues or improved service quality. This will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Trainee Advice Session Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in Citizens Advice. We want to see how your skills align with the role of Trainee Advice Session Supervisor, so don’t hold back on showcasing your relevant experience!
Showcase Your People Skills: Since this role involves supporting staff and volunteers, let us know about your people skills! Share examples of how you've helped colleagues grow or how you've managed teams effectively in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of Citizens Advice and the specific services they provide. Familiarise yourself with their principles and how they operate, especially in relation to the role of a Trainee Advice Session Supervisor.
✨Showcase Your Experience
Be ready to discuss your previous experience within Citizens Advice. Highlight specific examples where you've supported colleagues or managed advice sessions, as this will demonstrate your capability to oversee daily operations effectively.
✨Demonstrate Your People Skills
Since this role involves guiding and training volunteers, be prepared to share instances where you've successfully communicated and collaborated with others. Show that you can build rapport and foster a positive team environment.
✨Prepare for Practical Scenarios
Think about potential challenges you might face in the role, such as managing a busy advice session or providing remote supervision. Prepare some strategies or solutions to showcase your problem-solving skills during the interview.
