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For Companies At a Glance
- Tasks: Support clients with debt and energy advice through calls and webchat.
- Company: Join Citizens Advice Plymouth, a supportive and impactful organisation.
- Benefits: Starting salary of £25,493, hybrid work after probation, and career development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 25493 - 28182 £ per year.
Overview
Working at Citizens Advice Plymouth gives you a chance every day to change someone’s future and make a positive impact. Often our advisers are the first people that someone has opened up to about their debt situation and your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.
Citizens Advice Plymouth is one of the larger Citizens Advice local offices with around 200 staff, 40 volunteers and over 20 different projects.
Responsibilities
- Advise clients through pre‑booked telephone appointments and national in‑bound telephone and webchat services on utilities, debt and Money and Pension Service (MaPS) projects.
- Provide telephone and webchat support in accordance with FCA regulatory rules.
- Meet individual targets for the number of clients supported to help service as many people as possible.
- Participate in the quality assurance (QAA) process to receive feedback on the quality of your work.
- Complete evidence forms to support the Research and Campaigns team’s work on social justice and equity issues.
- Deliver tailored advice to clients across England, Wales and Scotland.
Working Pattern
Full‑time in the office during the initial 6‑month probation period, followed by a hybrid model with a minimum of 8 days per month in the office at Cobourg House, Mayflower Street, Plymouth.
Training
Full training will be provided. Full‑time classroom and on‑the‑job training during the initial period; no annual leave approved for the first five weeks to allow training completion. After probation, the role will move to a hybrid working pattern.
Requirements & Qualifications
Passionate about social justice and equity for all people, with strong communication skills and the ability to follow legal and regulatory requirements. Experience in telephone or webchat advice (or similar channel) is desirable but not mandatory.
To support the job, please see our website advert for further details.
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Telephone Debt Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Debt Adviser
✨Tip Number 1
Get to know the company! Research Citizens Advice Plymouth and their mission. Understanding their values will help you connect during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since you'll be advising clients over the phone, it’s crucial to sound confident and clear. Try mock calls with friends or family to get comfortable with the format.
✨Tip Number 3
Prepare for common interview questions related to debt advice. Think about scenarios where you've helped someone in a tough situation. This will showcase your problem-solving skills and empathy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Telephone Debt Adviser
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Telephone Debt Adviser and how your skills align with what we're looking for.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to highlight relevant experience and skills. Show us how your background makes you a great fit for this specific role.
Follow the Application Instructions: Make sure you complete the application form in full and follow the instructions provided. We’re not accepting CVs, so stick to the application form and ensure it’s in either Word or PDF format. It’s all about making it easy for us to review your application!
Submit Before the Deadline: Don’t leave it until the last minute! Aim to submit your application well before the closing date. This gives you time to double-check everything and ensures we receive it on time. Plus, applying through our website is super straightforward!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand the basics of debt advice and the regulations set by the Financial Conduct Authority (FCA). Brush up on common debt issues and solutions, as well as the specific projects you'll be working on. This will show your potential employer that you're serious about the role.
✨Practice Makes Perfect
Since this role involves a lot of telephone communication, practice your phone skills! Role-play with a friend or family member to get comfortable with answering questions and providing advice over the phone. This will help you sound confident and clear during the actual interview.
✨Show Your Empathy
As a Telephone Debt Adviser, you'll be dealing with clients who may be stressed or anxious about their financial situations. Be prepared to demonstrate your empathy and understanding during the interview. Share examples from your past experiences where you've helped someone in a similar situation.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This shows your interest and enthusiasm. You might want to ask about the training process, the team dynamics, or how success is measured in the role. It’s a great way to leave a lasting impression!