Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support debt advisors with quality reviews and technical assistance via various communication methods.
- Company: Citizens Advice provides free, confidential advice to help people navigate their challenges.
- Benefits: Enjoy flexible working arrangements, remote options, and a supportive workplace culture.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Expertise in supervising debt advice and a commitment to professional development are essential.
- Other info: We value diversity and encourage applications from underrepresented groups.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Technical Debt Support Officer role at Citizens Advice. Remote within England and Wales. Salary: £38,327 base salary per annum (plus £3,520 London weighting if applicable). Employment type: Fixed Term. Hours per week: 36 hours and 15 minutes.
About Citizens Advice
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Responsibilities
- Provide support to debt advisors across local Citizens Advice offices, including carrying out individual file reviews for quality purposes and delivering technical debt support. Remote delivery via telephone, email, instant messaging, and video conferencing, with possible occasional site visits. Ensure a high-quality remote support service is delivered. Monitor, develop and evaluate the quality of debt advice and identify learning and development needs in others.
Qualifications and experience
- Significant knowledge of the delivery of debt advice and proven ability to supervise debt advice, with the ability to monitor and evaluate quality and to identify learning and development needs in others.
- Excellent interpersonal skills and a commitment to continuing professional development. Ability to work on your own initiative as well as part of a team.
- Accredited to the supervision level in accordance with the MaPS Quality Framework for individuals.
To apply
To apply, please submit your anonymous CV and anonymous cover letter addressing how you meet the criteria below:
- Accredited to the supervision level in accordance with the MaPS Quality Framework for individuals.
- Expert knowledge of, and proven ability to supervise debt advice and to support improvement and development.
- Proven ability to identify service delivery issues affecting quality and to work alone or with others to find appropriate and effective solutions.
Equity, Diversity and Inclusion
EDI is of strategic importance within Citizens Advice and is integral to all we do. We aim to build diverse and inclusive teams in which everyone has a sense of belonging. We particularly welcome applications from people from groups underrepresented in our sector. We follow the social model of disability and offer an interview to disabled candidates who indicate they wish to be considered under our Disability Confident Interview Commitment, where they meet selection criteria. We will provide reasonable adjustments as needed. In high-volume recruitment, we may limit the number of interviews offered.
Flexible working and location
We’re a flexible employer; this role may suit those seeking flexible working arrangements to support work/life balance. Many colleagues work remotely. We prefer a blended approach between a local office and home, but we are open to flexibility on location. If a role requires you to be based in a certain location, this will be detailed in the advert or job description. The National Citizens Advice operates from offices in England and Wales, with four regional offices in Cardiff, London, Birmingham and Leeds, so successful applicants must be based within England or Wales. This can be discussed in more detail during your interview.
Right to work
Please note that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Application closing
We reserve the right to close the application early in the event of a high number of applications.
#J-18808-Ljbffr
Technical Debt Support Officer employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Debt Support Officer
✨Tip Number 1
Familiarise yourself with the MaPS Quality Framework, as this is crucial for the role. Understanding the standards and expectations will help you demonstrate your expertise in supervising debt advice during interviews.
✨Tip Number 2
Network with current or former employees of Citizens Advice to gain insights into their work culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare examples of how you've previously identified and resolved service delivery issues. Being able to share specific instances where you've improved quality will showcase your problem-solving skills effectively.
✨Tip Number 4
Highlight your commitment to equity, diversity, and inclusion in your conversations. Since Citizens Advice values these principles, demonstrating your understanding and support for EDI initiatives can set you apart from other candidates.
We think you need these skills to ace Technical Debt Support Officer
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Technical Debt Support Officer position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft an Anonymous CV: Prepare an anonymous CV that focuses on your qualifications and experience relevant to debt advice supervision. Ensure it highlights your accredited supervision level and any specific achievements in improving service delivery.
Write a Compelling Cover Letter: Your cover letter should clearly demonstrate how you meet the criteria outlined in the job description. Use specific examples from your past experiences to showcase your expert knowledge and ability to identify and solve service delivery issues.
Highlight EDI Commitment: Given the importance of Equity, Diversity, and Inclusion (EDI) to Citizens Advice, mention any relevant experiences or perspectives that contribute to building diverse and inclusive teams. This will show your alignment with their values and mission.
How to prepare for a job interview at Citizens Advice
✨Showcase Your Expertise
Make sure to highlight your accredited supervision level and any relevant experience in debt advice. Be prepared to discuss specific cases where you've successfully supervised or improved debt advice services.
✨Demonstrate Interpersonal Skills
Since the role requires excellent interpersonal skills, think of examples where you've effectively communicated with clients or colleagues. Practice articulating how you build rapport and trust, especially in a remote setting.
✨Prepare for Quality Evaluation Questions
Expect questions about how you monitor and evaluate the quality of debt advice. Prepare to discuss your methods for identifying service delivery issues and how you've implemented solutions in the past.
✨Emphasise Flexibility and Teamwork
As the role involves working both independently and as part of a team, be ready to share experiences that demonstrate your ability to adapt to different working styles and collaborate effectively with diverse teams.
