At a Glance
- Tasks: Lead a team to deliver top-notch community advice services and engage with local partners.
- Company: Citizens Advice Wigan Borough, dedicated to making a difference in the community.
- Benefits: Flexible working hours, professional development opportunities, and a chance to make a real impact.
- Other info: Join a passionate team focused on positive change and community support.
- Why this job: Be a key player in empowering your community and supporting those in need.
- Qualifications: Leadership skills, experience in community engagement, and a driving licence.
The predicted salary is between 30000 - 40000 £ per year.
This role will play a pivotal role in expanding and strengthening the reach of Citizens Advice Wigan Borough (CAWB) within the community. The post holder will lead a dedicated team to deliver high-quality advice services, while supporting our community engagement strategy. This includes:
- Recruiting and inducting outreach volunteers, ensuring they have the skills and knowledge they need to work independently.
- Developing relationships with local partners.
- Delivering capacity-building training to equip external organisations to identify and signpost or refer residents in need.
- Undertaking quality reviews and monitoring performance against KPIs utilising a variety of performance monitoring tools.
- Responding quickly and effectively to areas of concern and providing reports to the management team.
- Some advice cover will also be required on occasion.
Requirements: A driving licence and access to a vehicle are essential to this post.
Team Leader - Community Advice Projects employer: Citizens Advice
Citizens Advice Wigan Borough (CAWB) is an exceptional employer that prioritises community impact and employee development. With a strong focus on teamwork and collaboration, CAWB offers a supportive work culture where staff are encouraged to grow through training and hands-on experience in delivering vital advice services. Located in Wigan, employees benefit from a meaningful role that directly contributes to the well-being of the local community, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Community Advice Projects
✨Tip Number 1
Network like a pro! Get out there and connect with people in the community. Attend local events, join relevant groups, and don’t be shy about introducing yourself. The more connections you make, the better your chances of landing that Team Leader role.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and delivering training. Share specific examples of how you've developed others and improved service delivery in past roles.
✨Tip Number 3
Be proactive in your job search! Instead of just waiting for job postings, reach out directly to organisations like Citizens Advice Wigan Borough. Express your interest in their work and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Utilise our website for job applications! We’ve got loads of resources to help you prepare for interviews and understand what employers are looking for. Make sure you’re fully prepped so you can impress when it’s time to shine!
We think you need these skills to ace Team Leader - Community Advice Projects
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in community engagement and team leadership. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Impact:When detailing your previous roles, focus on specific achievements that demonstrate your ability to lead teams and deliver high-quality services. Use metrics where possible to show how you’ve made a difference in past projects.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for community work shines through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice
✨Know Your Community
Before the interview, take some time to research Citizens Advice Wigan Borough and its community engagement strategy. Understand the local issues they tackle and think about how your experience can contribute to their mission. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, recruited volunteers, or delivered training. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with KPIs
Since monitoring performance against KPIs is a key responsibility, brush up on what KPIs are relevant to community advice projects. Be ready to discuss how you've used performance monitoring tools in the past and how you would approach quality reviews in this role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the current challenges the team faces, how success is measured, or what opportunities there are for professional development. This shows that you're proactive and genuinely interested in the position.
