At a Glance
- Tasks: Lead a dedicated team to deliver impactful community advice services.
- Company: Join a charity focused on making a real difference in people's lives.
- Benefits: Flexible hours, supportive culture, and opportunities for personal growth.
- Other info: Work in a dynamic environment with a focus on collaboration.
- Why this job: Make a meaningful impact while developing your leadership skills.
- Qualifications: Experience in managing teams and strong coaching abilities.
The predicted salary is between 30000 - 40000 £ per year.
Help shape a service that changes lives every day. We’re looking for an inspiring, people-focused Team Leader to join our Team and help shape a service that delivers real impact. If you’re passionate about leading people, improving services, and making a meaningful difference in your community, this is an exciting opportunity to take the next step in your career.
About The Role
As Team Leader, you’ll play a key role in ensuring our advice services are responsive, effective, and delivered to the highest standards. You’ll lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients. This is a varied and rewarding role, combining leadership, coaching, performance management, compliance, and service improvement, all within a flexible and accessible seven-day service.
What you'll be doing:
- Lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients, delivering services across seven days, including late opening hours.
- Build a positive team culture where people can develop and grow, creating a strong and supportive working environment, driving performance and building collaborative working practices across the wider services within the charity.
What We’re Looking For:
- Experience managing staff and/or volunteers
- Strong coaching and performance management skills
- Ability to give constructive feedback with confidence and empathy
- Experience analysing data and producing reports
- Ability to work effectively within hybrid teams
What you need to know:
- Full time hours
- Start date: 29th June 2026
- Safe Haven operates between 3pm-11pm Monday - Sunday
If you’re ready to lead with purpose and help shape high-quality community advice services, we’d love to hear from you. Apply today and help us make a difference where it matters most.
Team Leader employer: Citizens Advice
Join a dynamic and supportive team as a Team Leader, where your leadership will directly contribute to transforming lives in the community. Our organisation fosters a positive work culture that prioritises employee growth and development, offering flexible working hours and a collaborative environment that empowers you to make a meaningful impact. With a commitment to excellence and a focus on service improvement, this role provides an exciting opportunity to lead a dedicated team while enjoying the benefits of working within a compassionate and purpose-driven charity.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and team management. We recommend using the STAR method to structure your answers, showcasing your experience in coaching and performance management.
✨Tip Number 3
Showcase your passion for making a difference! During interviews, share specific examples of how you've positively impacted your team or community. This will resonate with employers looking for someone who truly cares about their mission.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a real impact.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for leading people and making a difference shine through. We want to see how your values align with our mission to deliver impactful services.
Highlight Relevant Experience:Make sure to showcase your experience managing staff or volunteers. We’re looking for someone who can lead a team effectively, so share specific examples of how you've done this in the past.
Be Personable:Remember, we’re all about building a positive team culture. Use a friendly tone in your application to reflect your people-focused approach. Show us that you can create a supportive working environment!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead and make a real impact.
How to prepare for a job interview at Citizens Advice
✨Know Your Impact
Before the interview, think about how your leadership has made a difference in previous roles. Be ready to share specific examples of how you've improved services or outcomes for clients. This will show your passion for making a meaningful impact.
✨Showcase Your Coaching Skills
Prepare to discuss your coaching and performance management experience. Think of instances where you’ve successfully supported team members in their development. Highlight your ability to give constructive feedback with empathy, as this is crucial for the role.
✨Data-Driven Decisions
Since analysing data is part of the job, come prepared with examples of how you've used data to drive improvements in your team or service. This could be anything from performance metrics to client feedback – it shows you can make informed decisions.
✨Emphasise Team Culture
Be ready to talk about how you build a positive team culture. Share strategies you've used to foster collaboration and support within your teams. This will demonstrate your commitment to creating a strong working environment that aligns with the charity's values.
