At a Glance
- Tasks: Assist the public by providing advice and booking appointments at our Swansea office.
- Company: A supportive organisation dedicated to helping the community.
- Benefits: Gain valuable experience, develop communication skills, and work in a friendly environment.
- Other info: Join a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enhancing your admin and IT skills.
- Qualifications: Strong communication skills and proficiency in IT required.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a confident communicator to deal with members of the public who come to seek advice at our main office at Y Storfa in Swansea.
Key Responsibilities
- You will be able to gather information and help people find a way forward by booking appointments, signposting to other organisations, or conveying information to assist them.
Requirements
- You will also be proficient with IT and have meticulous organisational skills as you will be supporting the admin team with numerous day‑to‑day tasks in an efficient and professional manner.
Frontline Advice Support / Admin Worker in Swansea employer: Citizens Advice
Join our dedicated team at Y Storfa in Swansea, where we pride ourselves on fostering a supportive and inclusive work environment. As a Frontline Advice Support / Admin Worker, you will not only have the opportunity to make a meaningful impact in the community but also benefit from ongoing professional development and a collaborative culture that values your contributions. With a focus on employee growth and well-being, we offer a range of benefits that ensure you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Advice Support / Admin Worker in Swansea
✨Tip Number 1
Get to know the company! Research their values and mission so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, role-play common scenarios with a friend. This will help you feel more confident when interacting with clients.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks efficiently in the past. This could be through a portfolio or just sharing stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Y Storfa.
We think you need these skills to ace Frontline Advice Support / Admin Worker in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves dealing with the public, make sure your application highlights your communication skills. Use clear and friendly language to demonstrate how you can connect with people and help them feel at ease.
Be Organised in Your Approach:We love a well-structured application! Make sure to present your information clearly and logically. This not only shows off your organisational skills but also makes it easier for us to see how you fit into the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific job description. Highlight relevant experience that aligns with the responsibilities of gathering information and supporting the admin team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand the role of a Frontline Advice Support/Admin Worker. Familiarise yourself with common queries that members of the public might have and how to effectively signpost them to the right resources. This will show your confidence and readiness to help.
✨Show Off Your Communication Skills
During the interview, practice clear and concise communication. You might be asked to role-play a scenario where you assist a member of the public. Use this opportunity to demonstrate your ability to listen actively and convey information in an approachable manner.
✨Get Tech-Savvy
Since proficiency with IT is key, brush up on any relevant software or tools that may be used in the role. Be prepared to discuss your experience with these technologies and how you've used them to improve efficiency in previous roles.
✨Organisational Skills Matter
Highlight your organisational skills by sharing examples of how you've managed multiple tasks or projects simultaneously. Discuss any systems or methods you use to stay organised, as this will reassure the interviewer of your ability to support the admin team effectively.
