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For Companies At a Glance
- Tasks: Advise clients on benefits and debt, making a real difference in their lives.
- Company: Join the Citizens Advice team, partnering with Trussell Trust Foodbank.
- Benefits: Empowering role with flexible hours and the chance to support your community.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in client advising, strong IT and communication skills, empathy required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a highly motivated person to join our team, who has recent experience of advising clients. This project involves working in partnership with Trussell Trust Foodbank. You will be responsible for delivering advice in a community location, promoting the service to local stakeholders.
The successful candidate will be required to provide advice on the full range of generalist advice areas, including benefits and debt advice. You will have a good knowledge and an understanding of advice giving and the ability to support clients in a sensitive but empowering way. You will also have strong IT skills and be able to communicate clearly and effectively face‑to‑face, in writing and over the phone. You will provide intensive support and make a real difference to the lives of people accessing foodbanks – successfully reducing their need for foodbank support and developing resilience in their lives.
Qualifications
- Recent experience advising clients
- Strong IT skills
- Excellent communication skills
- Empathy and empowerment orientation
Equality, Diversity and Inclusion
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.
How to apply
To apply for the role of Trussell Trust Adviser, please see the job pack on our website. You will need to send us your CV and a maximum 2‑page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming a Trussell Trust adviser at Citizens Advice Woking.
Closing date for applications: there is no specific closing date set for this role. Applications will be reviewed on receipt on a rolling basis, and the job vacancy will close when a suitably qualified candidate has been appointed.
Trussell Trust Adviser in Surrey employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trussell Trust Adviser in Surrey
✨Tip Number 1
Get to know the Trussell Trust and its mission. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference. Research their recent projects and think about how your experience aligns with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be advising clients face-to-face, over the phone, and in writing, it’s crucial to be clear and empathetic. Role-play scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Showcase your IT skills during the interview. Be ready to discuss how you've used technology to support clients in the past. Whether it's managing case files or using online resources, demonstrating your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure your CV and supporting statement highlight your relevant experience and passion for helping others. Remember, we’re looking for someone who can empower clients, so let that shine through!
We think you need these skills to ace Trussell Trust Adviser in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trussell Trust Adviser role. Highlight your recent advising experience and any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to demonstrate how you meet the criteria in the person specification. Be specific about your experiences and why you're passionate about this role with Trussell Trust.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it's in your CV or supporting statement, use clear and effective language to convey your ideas. We love a good communicator!
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application. Plus, you'll find all the details you need about the role and the application process there.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of generalist advice areas, especially benefits and debt advice. Familiarise yourself with the Trussell Trust's mission and how your role will contribute to their goals. This will show that you're not just interested in the job, but also in making a real difference.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've supported clients in sensitive situations. Highlight your ability to empower individuals while providing advice. This is crucial for the role, so make sure your answers reflect your understanding of empathy in client interactions.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Whether it's face-to-face or over the phone, strong communication skills are key. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas effectively.
✨Embrace Diversity
Since the organisation values diversity and inclusion, be ready to discuss how you can contribute to this ethos. Share any experiences you have working with diverse communities or how you’ve promoted equality in your previous roles. This will demonstrate that you align with their values.