At a Glance
- Tasks: Coordinate outreach sessions and support clients with various issues.
- Company: Join a community-focused organisation making a real difference in East Suffolk.
- Benefits: Full training provided, flexible working environment, and the chance to help others.
- Other info: Opportunity to work independently and as part of a dynamic team.
- Why this job: Be the voice for those in need and gain valuable experience in outreach services.
- Qualifications: Strong organisational skills and a willingness to learn as a general adviser.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a proactive, organized and community-focused Outreach Coordinator and Adviser to join our team. This role is central to ensuring the effective delivery of outreach services across East Suffolk, helping us reach people who may not otherwise be able to access support.
Responsibilities
- Coordinating outreach sessions.
- Act as the main point of contact for outreach partners and venues.
- Schedule and organise adviser cover for all outreach sessions.
- Step in to deliver outreach sessions where adviser cover is unavailable.
- Ensure outreach services are delivered in line with organisational policies and standards.
Key Requirements
This role requires digital proficiency, as well as the ability to work independently and as part of a team in a fast-paced, client-focused environment.
Essential
- Be willing to train as a general adviser – full training will be provided.
- Provide high-quality, confidential advice and information to clients.
- Support clients with a range of issues (e.g. benefits, housing, debt and employment).
- Maintain accurate case records.
- Strong organisational and coordination skills.
- Ability to manage multiple priorities and work independently.
- Excellent communication and interpersonal skills.
- Clean driving licence.
Desirable
- Fully trained as a Generalist Adviser within Citizens Advice.
How to Apply
Please contact Kat Adams at kadams@caes.org.uk for an application form and return by 22nd May 2026. Please note that CVs will not be accepted. The position may close early if we find a suitable candidate or have a high volume of applicants.
Outreach Coordinator and Adviser in Suffolk employer: Citizens Advice
Join our dedicated team as an Outreach Coordinator and Adviser, where you will play a vital role in enhancing community access to essential support services across East Suffolk. We pride ourselves on fostering a collaborative work culture that values employee growth through comprehensive training and development opportunities, ensuring you are well-equipped to make a meaningful impact. With a focus on work-life balance and a commitment to serving the community, we offer a rewarding environment for those looking to contribute positively while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Coordinator and Adviser in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with outreach partners. The more connections we make, the better our chances of landing that Outreach Coordinator role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational and coordination skills. We want them to see how you can juggle multiple priorities like a champ!
✨Tip Number 3
Be proactive! If you hear about outreach sessions or community events, don’t hesitate to step in and offer your help. This shows initiative and gives us real-life examples to discuss in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference in East Suffolk.
We think you need these skills to ace Outreach Coordinator and Adviser in Suffolk
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to check out our website and get a feel for who we are. Understanding our mission and values will help you tailor your application to show how you fit into our community-focused approach.
Follow the Instructions:Make sure you read the application instructions carefully. We want to see your enthusiasm, so remember to request the application form from Kat Adams and stick to the deadline. No CVs, please – we’re all about that application form!
Show Off Your Skills:In your written application, highlight your organisational and communication skills. Give us examples of how you've managed multiple priorities or coordinated events in the past. We love seeing real-life experiences that demonstrate your capabilities!
Be Yourself:Let your personality shine through in your application. We’re looking for someone proactive and community-focused, so don’t be afraid to share your passion for outreach work and how you can contribute to our team. Authenticity goes a long way!
How to prepare for a job interview at Citizens Advice
✨Know Your Outreach Stuff
Make sure you understand the key responsibilities of the Outreach Coordinator role. Familiarise yourself with outreach services, especially in East Suffolk, and be ready to discuss how you can help reach those who need support.
✨Show Off Your Organisational Skills
Prepare examples that showcase your organisational and coordination skills. Think about times when you've successfully managed multiple priorities or coordinated events, as this will demonstrate your ability to handle the demands of the role.
✨Brush Up on Communication
Since excellent communication is crucial, practice articulating your thoughts clearly. Be prepared to discuss how you would engage with clients and partners, and maybe even role-play a scenario where you provide advice.
✨Be Ready to Adapt
This role requires flexibility, so think of examples where you've had to step in and deliver services unexpectedly. Highlight your ability to work independently and as part of a team, especially in fast-paced environments.
