Social Welfare Advisor (Trainee considered)

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client‑focused and dynamic service with a track record of delivering high quality advice face‑to‑face, over the phone and digitally.

Current Opportunities

• Welfare Benefits – 1 part‑time position (21 hours per week)
• Consumer Energy Debt Advice – 3 full‑time positions

Key Responsibilities

Advisers in these teams provide advice to a high volume of clients on the telephone (with scope for webchat). Each call is tailored to the individual client; there is no ‘average’ call.

You will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment.

Qualifications

Some knowledge and experience in advice is desirable, but not essential due to the training provided.

Training & Development

This role offers a comprehensive training package including national classroom‑based training, on‑the‑job shadowing, internal training and other development opportunities.