Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor case records and provide feedback to ensure high-quality advice.
- Company: Join Citizens Advice Shropshire, a respected organisation making a local impact.
- Benefits: Flexible working, supportive environment, and opportunities for professional development.
- Why this job: Make a real difference by shaping the quality of advice in your community.
- Qualifications: Experience in case checking and strong communication skills required.
- Other info: Work 2 days a week in a hybrid or office-based role.
The predicted salary is between 15 - 18 £ per hour.
Join Us as a Quality Reviewer & Case Checker on a 4 month temporary contract, 2 days per week (15 hrs per week), hybrid or office based.
Make a Real Difference Every Day. At Citizens Advice Shropshire, we’re proud to deliver high quality, independent advice that empowers people, strengthens communities, and changes lives. To support our busy supervisor team, we’re looking for an experienced Case checker / Quality Advice Assessment (QAA Reviewer) who shares our passion for delivering excellent, accessible and impactful advice. If you have a keen eye for detail, a commitment to quality, and the ability to nurture and develop others—this is a role where your skills will truly matter.
What You’ll Do:- Monitor case records and telephone calls to ensure they meet the Citizens Advice Quality Advice Assessment (QAA) Standard.
- Provide constructive, developmental feedback to volunteers and staff.
- Identify learning needs, support continuous improvement, and protect clients from detriment.
- Contribute to maintaining high-quality, consistent service delivery across the organisation.
- Work closely with the supervisor team and Advice Services Manager to uphold excellence in advice provision.
- Experience of case checking in line with Citizens Advice frameworks and the QAA Standard.
- The ability to give and receive feedback objectively, sensitively, and constructively.
- A strong understanding of equality, diversity and inclusion in advice work and supervision.
- Clear, confident communication skills—written and verbal.
- The ability to maintain high personal standards and support others to do the same.
- An understanding of the issues affecting clients and the wider social context.
- Strong IT skills and confidence working with digital case management systems.
- A commitment to continuous professional development.
- Be part of a respected, values driven organisation making a meaningful local impact.
- Use your expertise to support dedicated volunteers and staff.
- Work flexibly in a supportive environment that champions learning and development.
- Help shape and safeguard the quality of advice given to people across Shropshire.
Ready to Apply? If you’re passionate about quality, committed to fairness, and motivated by helping people, we’d love to hear from you. Please see our website or contact: recruitment@cabshropshire.org.uk with a completed CV.
Quality Reviewer and Case Checker in Shrewsbury employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Reviewer and Case Checker in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the lookout for opportunities. Sometimes, a friendly nudge can lead to a hidden gem of a job that isn't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assessment and case checking. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your passion for quality advice during interviews. Share specific examples of how you've contributed to maintaining high standards in previous roles. This will demonstrate your commitment to excellence, which is key for the Quality Reviewer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll be part of a community that values quality and impact in advice work.
We think you need these skills to ace Quality Reviewer and Case Checker in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your case checking experience and any relevant qualifications that align with our commitment to quality advice.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your written application demonstrates your ability to convey information effectively. Use concise language and structure your thoughts logically.
Emphasise Your Commitment to Quality: We’re looking for someone who shares our passion for delivering high-quality advice. In your application, mention specific examples of how you’ve maintained or improved quality standards in previous roles.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Citizens Advice
✨Know the QAA Standards Inside Out
Before your interview, make sure you’re familiar with the Citizens Advice Quality Advice Assessment (QAA) Standards. Brush up on what they entail and think of examples from your past experience where you've applied similar standards. This will show that you’re not just a good fit for the role, but that you genuinely understand what quality advice looks like.
✨Prepare to Give Constructive Feedback
Since the role involves providing feedback to volunteers and staff, be ready to discuss how you approach giving constructive criticism. Think of specific instances where you’ve successfully helped someone improve their work. This will demonstrate your ability to nurture and develop others, which is key for this position.
✨Showcase Your Communication Skills
Clear communication is crucial in this role. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where your communication skills made a difference in your previous roles. This will help you stand out as someone who can effectively convey important information.
✨Highlight Your Commitment to Continuous Improvement
The job description mentions a commitment to continuous professional development. Be prepared to discuss how you stay updated in your field and any training or courses you’ve undertaken. This shows that you’re proactive about your own growth and can inspire others to do the same.