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- Tasks: Act as a strategic communications partner and deliver engaging solutions for internal stakeholders.
- Company: Join Citizens Advice, making a real difference in people's lives every day.
- Benefits: Competitive salary, London allowance, flexible working, and a chance to impact communities.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be a key player in high-quality communications that support vital organisational goals.
- Qualifications: Strong communication skills, project management experience, and stakeholder relationship expertise.
The predicted salary is between 46375 - 46375 £ per year.
Salary: £46,375 + £3612 London allowance if applicable
Employment type: Maternity Cover ASAP START DATE
Location: Blended between office and home (England and Wales). Time in office negotiable.
We’re looking for a Senior Communications Business Partner to join us on a fixed-term maternity cover, acting as a trusted advisor and key point of contact for internal stakeholders across the service. You’ll play an important role in maintaining momentum, building strong relationships, and ensuring high-quality communications continue to support our organisational priorities. You’ll work closely with senior stakeholders to understand communication needs and deliver clear, strategic and engaging solutions. Collaborating with colleagues across the department, you’ll lead the delivery of agreed communications and engagement plans—ensuring activity is delivered on time, within agreed service levels, and aligned to wider organisational goals.
Key responsibilities:
- Act as a strategic communications partner to internal stakeholders
- Build and maintain strong, productive relationships across the service
- Deliver and adapt communications and engagement strategies to support business needs
- Provide expert advice to senior leaders on communications approaches
- Manage and coordinate delivery of communications plans within agreed timelines or SLAs
- Lead and support a range of communications activity, including campaigns, events and content production
- Ensure all work aligns with team ambitions, organisational strategy and mission
About you:
You’ll bring a strong mix of communications expertise, relationship-building skills and project management experience. You’re confident stepping into an established role, quickly building credibility with stakeholders and maintaining continuity of high-quality delivery. You’ll also be:
- A strong communicator with excellent written and verbal skills
- Skilled at building trust and influencing at all levels
- Highly organised, with the ability to manage multiple priorities
- Collaborative, proactive and solutions-focused
- Comfortable working in a fast-paced, evolving environment
Please apply with your CV and cover letter outlining the essential criteria below:
- Strong background in managing stakeholder relationships and delivering successful communications projects.
- Experience managing multi-channel communications campaigns, including digital, print and events, for diverse audiences.
- Solid understanding of project management processes, tools, and best practices, with experience overseeing multiple projects at once.
- Experience working with cross-functional teams and external suppliers, managing timelines, budgets, and quality assurance.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Senior Communications Business Partner employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Communications Business Partner
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Communications Business Partner role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want you to show how your skills align with their mission. Practise answering common questions and think of examples that highlight your experience in managing stakeholder relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream job!
We think you need these skills to ace Senior Communications Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Communications Business Partner role. Highlight your background in managing stakeholder relationships and delivering successful communications projects to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your experience aligns with our needs, especially in managing multi-channel communications campaigns. Be sure to show us your passion for making a difference!
Showcase Your Project Management Skills: We love seeing candidates who can juggle multiple projects! In your application, mention specific tools and processes you’ve used to manage timelines and budgets effectively. This will demonstrate your organisational prowess.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Citizens Advice
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how your communication strategies can support their needs. This will show that you're proactive and ready to build those strong relationships right from the start.
✨Showcase Your Communication Skills
Prepare examples of past communications projects you've managed, especially those involving diverse audiences. Be ready to discuss how you adapted your strategies for different channels, whether digital or print, and how you ensured high-quality delivery on time.
✨Demonstrate Project Management Prowess
Highlight your experience with project management tools and processes. Discuss specific instances where you successfully managed multiple projects simultaneously, focusing on how you kept everything on track and aligned with organisational goals.
✨Emphasise Collaboration and Solutions
Be prepared to talk about how you've worked with cross-functional teams in the past. Share examples of how you’ve collaborated to overcome challenges and deliver successful outcomes, showcasing your proactive and solutions-focused mindset.