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- Tasks: Support Universal Credit claimants via phone and web chat, guiding them through the claims process.
- Company: Citizens Advice in Salford, dedicated to helping the community.
- Benefits: Generous holiday entitlement, 6% employer pension, and family-friendly policies.
- Other info: Diverse workplace that values applicants from all backgrounds.
- Why this job: Make a real difference in people's lives while working remotely or locally.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice in Salford is looking for candidates to join their Help to Claim service. The role involves providing telephone and web chat support for Universal Credit claimants, assisting them in assessing their eligibility and guiding them through the claims process. The position allows for remote work or office presence for local candidates.
Employees enjoy benefits like a generous holiday entitlement, a 6% employer pension, and a family-friendly policy that includes paid leave options. Diversity is valued, encouraging applicants from all backgrounds.
Universal Credit Adviser - Remote Claims Support in Salford employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Adviser - Remote Claims Support in Salford
✨Tip Number 1
Make sure you know your stuff about Universal Credit! Brush up on the latest policies and processes so you can confidently answer questions during interviews. We want to see that you’re not just a candidate, but someone who genuinely cares about helping claimants.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of telephone and web chat support, we recommend doing mock interviews or role-playing scenarios with friends. This will help you articulate your thoughts clearly and show off your friendly, supportive nature.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Citizens Advice on LinkedIn. They can provide insider tips and maybe even refer you for the position. Plus, it shows that you’re proactive and genuinely interested in the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Universal Credit Adviser - Remote Claims Support in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Universal Credit and any relevant support roles. We want to see how your skills align with the Help to Claim service!
Show Your Passion: Let us know why you’re excited about helping Universal Credit claimants. A genuine passion for supporting others can really make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand Universal Credit inside out. Familiarise yourself with the eligibility criteria and the claims process. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
As a Universal Credit Adviser, you'll need to listen carefully to claimants' concerns. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and empathy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've helped others navigate complex processes or overcome challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can assist claimants effectively.
✨Embrace Diversity
Citizens Advice values diversity, so be ready to discuss how your background or experiences can contribute to a more inclusive environment. Share any relevant experiences that highlight your understanding of different perspectives and your commitment to supporting all claimants.