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- Tasks: Support Universal Credit claimants via phone and web chat, guiding them through the claims process.
- Company: Join Citizens Advice Salford, a diverse and inclusive organisation dedicated to helping others.
- Benefits: Enjoy 28 days holiday, a generous pension scheme, and access to discounts at high street brands.
- Other info: Great learning opportunities and a supportive work environment await you!
- Why this job: Make a real difference in people's lives while working from home or in a local office.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 30000 - 40000 £ per year.
The successful candidates will join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants. You will help them assess whether UC is the appropriate benefit for them and take people through the claims process – offering tailored support if they need help to make a claim.
You will also explore with potential claimants whether Universal Credit is the appropriate benefit, completing better‑off calculations and ensuring that clients understand evidence requirements to commence a claim.
The post can be completed entirely at home or, if you live locally and you prefer, you can be based in an office.
Employee Benefits- Employer pension 6%
- Employer Assistance Programme
- Holidays 28 days per year rising to 30 days (pro rata)
We truly value our colleagues – and we show that in what we offer. We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave after 1 year of service. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.
Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.
Universal Credit Adviser in Salford employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Adviser in Salford
✨Tip Number 1
Get to know the company! Research Citizens Advice Salford and their Help to Claim service. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Universal Credit Adviser, you'll be helping people over the phone and via web chat. Role-play with a friend or family member to get comfortable explaining complex information clearly and empathetically.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in people's lives.
We think you need these skills to ace Universal Credit Adviser in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Universal Credit Adviser. We want to see how you can help claimants navigate the claims process!
Show Your Empathy: In your written application, demonstrate your understanding of the challenges faced by Universal Credit claimants. We value candidates who can show compassion and a genuine desire to help others.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice
✨Know Your Universal Credit Stuff
Make sure you brush up on your knowledge of Universal Credit and the claims process. Familiarise yourself with the eligibility criteria, evidence requirements, and how to conduct better-off calculations. This will show that you're not just interested in the role but also genuinely understand what it entails.
✨Practice Your Communication Skills
Since you'll be providing support over the phone and via web chat, practice clear and empathetic communication. Role-play common scenarios with a friend or family member to get comfortable explaining complex information in a simple way. This will help you convey your ability to assist claimants effectively.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've helped someone navigate a difficult situation. Be ready to discuss how you approached the problem, what steps you took, and the outcome. This will demonstrate your ability to provide tailored support to clients who may be feeling overwhelmed.
✨Emphasise Your Commitment to Diversity and Inclusion
Given the company's focus on diversity, be prepared to discuss how you value inclusivity in your work. Share any experiences you have working with diverse groups or how you would approach supporting clients from various backgrounds. This will align with their values and show that you're a good cultural fit.