At a Glance
- Tasks: Provide impartial energy advice to vulnerable consumers and support them with energy-related issues.
- Company: Join Citizens Advice South Warwickshire, a champion for equality and diversity.
- Benefits: Flexible hours, inclusive workplace, and opportunities for professional growth.
- Other info: Be part of a supportive team dedicated to community welfare.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Contract Fixed term contract, until 30 September 2028
We are looking to recruit 3 part time energy advisors (full time position considered) to provide high-quality, impartial and confidential energy advice to vulnerable energy consumers.
The role will involve
- Assessing each household's circumstances, vulnerabilities and energy needs, and identify the issues that need to be addressed first.
- Advising on energy bills, tariffs, payment methods, meters and smart meters, supplier communications, energy efficiency and practical ways to reduce energy use safely.
- Supporting clients with energy debt, billing or metering problems, supplier disputes, repayment options, hardship support and relevant grants plus advocate with suppliers where appropriate.
- Recognising issues outside the scope of Empower and making effective referrals for benefits, debt, housing or other specialist advice.
- Occasionally providing advice at agreed outreach or community venues and groups where required - travel will be minimal.
- Managing an individual caseload, including referrals, appointments, follow-up work and timely case closure, prioritising according to urgency and vulnerability.
- Maintaining accurate and timely Casebook and project records, including advice delivered, client outcomes, financial and energy savings, referrals and feedback.
- Working collaboratively with colleagues, volunteers and other CASW services, sharing information and best practice appropriately.
- Working professionally with external organisations and referral partners to support clients effectively.
- Building and maintaining effective referral relationships with relevant local organisations and promoting awareness of the Empower Project.
Citizens Advice South Warwickshire is committed to equality and diversity and welcomes applications from all sections of the community.
We are proud to be a Disability Confident Committed employer, dedicated to fostering an inclusive and accessible workplace.
We provide equal opportunities for all applicants and employees, offering reasonable adjustments throughout the recruitment process and ensuring that disability is never a barrier to opportunity.
As part of this commitment, we offer a guaranteed interview scheme to any applicant with a disability who meets the minimum essential criteria for the role.
We value diversity, promote equality and challenge discrimination.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Energy Advisor (Empower Project) in Royal Leamington Spa employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Advisor (Empower Project) in Royal Leamington Spa
✨Diving into Energy Meetups
Look for local energy sector meetups or workshops happening in your area. These gatherings are a goldmine for connecting with others in the industry and can often lead to part-time opportunities at companies like Citizens Advice.
✨Join Online Forums and Communities
There are loads of online forums dedicated to the energy sector. Get involved in discussions or ask for advice on platforms like LinkedIn or industry-specific groups. It’s a great way to make your name known and could help unearth those hidden part-time gigs!
✨Explore Your University's Resources
If you’re a student or recent grad, don’t forget about your uni's career services. They often have links to part-time roles in energy-utilities and can help you with valuable connections, especially as many companies are keen to hire students for flexible roles.
✨Check Out Local Energy Initiatives
Research local energy initiatives or projects in your area. Many of these might be looking for part-time help, especially during energy efficiency campaigns or renewable energy projects. Plus, it shows your genuine interest and helps establish your reputation in the sector!
We think you need these skills to ace Energy Advisor (Empower Project) in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Sustainability:In the energy-utilities sector, employers love to see your enthusiasm for sustainability and renewable energy. When writing your cover letter, share any related experiences or projects you've been involved in—even if they’re just personal interests! This can really make you stand out to Citizens Advice.
Highlight Relevant Skills:Tailor your CV to showcase skills specific to energy-utilities, like data analysis or knowledge of energy regulations. Make sure you list any relevant courses or certifications you've completed, as these can really bolster your application and demonstrate your commitment to the field, especially for a part-time role.
Flexibility is Key:Since this is a part-time position, it’s crucial to highlight your availability clearly in your application. Be upfront about the days and hours you can commit—this helps Citizens Advice see how you can fit into their team without any scheduling hiccups.
Showcase Your Research Skills:In energy-utilities, it’s important to stay updated on industry trends and regulations. Include examples in your CV or cover letter about how you've engaged with current issues, whether through coursework, projects, or research. This shows that you’re not just applying for the sake of it—you genuinely care about the field!
How to prepare for a job interview at Citizens Advice
✨Brush Up on Energy Trends
Make sure you’re clued up on the latest trends in the energy sector. Familiarise yourself with key concepts like renewable energy sources, smart grids, and sustainability initiatives, as questions on these topics might pop up. We want you to impress Citizens Advice by showing you’re passionate about the industry!
✨Demonstrate Your Technical Know-How
If you're applying for a role in energy-utilities, expect questions that dive into technical aspects. Be prepared to discuss specific tools or software commonly used in the field, like energy modelling software or asset management systems. Showing that you know your stuff can really set you apart!
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your flexibility and availability during the interview. Make it clear how your schedule can adapt to the needs of Citizens Advice, as they might be looking for someone who can step in during peak times. We want them to see that you’re a team player ready to jump right in!
✨Talk About Your Passion for Sustainability
Energy utilities often focus on sustainable practices, so share any relevant projects or experiences that highlight your commitment to environmental issues. Whether it’s coursework, a personal project, or even volunteering, showing your enthusiasm for sustainability aligns well with the goals of Citizens Advice!
