At a Glance
- Tasks: Provide telephone debt advice and manage casework for clients facing energy debt.
- Company: Join Citizens Advice, a supportive organisation making a difference in people's lives.
- Benefits: Enjoy hybrid working, generous leave, and a chance to help those in need.
- Other info: Great opportunity for personal growth while helping your community.
- Why this job: Make a real impact by supporting vulnerable clients in managing their energy debts.
- Qualifications: Strong interpersonal, communication, and numeracy skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Citizens Advice is seeking a passionate individual to provide telephone debt advice and manage casework for clients experiencing energy debt in Cannock Wood, England. This role is supported by the Department for Energy Security and Net Zero, aiming to assist clients in vulnerable positions.
The position includes hybrid working arrangements and generous leave entitlement. Candidates should possess strong interpersonal, communication, and numeracy skills, essential for engaging effectively with clients and compiling financial statements.
Apply by emailing your CV and cover letter.
Remote Energy Debt Advisor & Casework Specialist employer: Citizens Advice
Citizens Advice is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With hybrid working arrangements and generous leave entitlements, employees can achieve a healthy work-life balance while making a meaningful impact in the community by assisting clients facing energy debt. Join us in Cannock Wood to be part of a dedicated team committed to empowering individuals in vulnerable positions.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Energy Debt Advisor & Casework Specialist
✨Tip Number 1
Make sure you know your stuff! Brush up on energy debt issues and the support available. This will help us stand out during the interview and show that we’re genuinely passionate about helping clients.
✨Tip Number 2
Practice those communication skills! Role-play with a friend or family member to get comfortable discussing sensitive topics. We want to come across as empathetic and approachable when speaking with clients.
✨Tip Number 3
Network like a pro! Connect with professionals in the field on LinkedIn or attend relevant events. This can lead to valuable insights and even job leads, plus it shows our commitment to the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Remote Energy Debt Advisor & Casework Specialist
Some tips for your application 🫡
Show Your Passion:When writing your cover letter, let your enthusiasm for helping clients in energy debt shine through. We want to see that you genuinely care about making a difference in people's lives.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for strong interpersonal and communication skills, so don’t forget to showcase those!
Be Clear and Concise:In both your CV and cover letter, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to compiling financial statements and casework details.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand the basics of energy debt and the support available for clients. Brush up on relevant legislation and the role of Citizens Advice in helping vulnerable individuals. This knowledge will show your passion and commitment to the role.
✨Practice Your Communication Skills
Since this role involves providing telephone advice, practice clear and empathetic communication. Role-play with a friend or family member to simulate client interactions. This will help you feel more confident and articulate during the actual interview.
✨Showcase Your Numeracy Skills
Be prepared to discuss how you would compile financial statements and manage casework. You might be asked to solve a numerical problem or explain your approach to budgeting. Brush up on your maths skills and think about examples from your past experience where you've successfully handled numbers.
✨Demonstrate Your Passion for Helping Others
Share personal stories or experiences that highlight your commitment to supporting those in need. Whether it's through volunteering or previous work, showing genuine empathy and understanding for clients' situations will resonate well with the interviewers.
