Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide high-quality debt advice via phone and digital channels while managing a caseload.
- Company: Local advice charity in Merthyr Tydfil with a strong community focus.
- Benefits: Flexible working options, supportive team environment, and opportunities for personal growth.
- Other info: 60% office-based, 40% remote work after probation for better work-life balance.
- Why this job: Make a real difference in people's lives by helping them resolve their debt issues.
- Qualifications: Welsh-speaking, excellent time management, resilience, and commitment to quality standards.
The predicted salary is between 30000 - 40000 £ per year.
A local advice charity in Merthyr Tydfil is seeking a Debt Advisor to provide high-quality debt advice primarily through telephone and digital channels. The role involves managing a caseload to support clients in debt resolution, with a significant requirement to communicate effectively in Welsh.
Candidates should have excellent time management and resilience, as well as a commitment to maintaining quality standards. The position is office-based 60% of the week, allowing for 40% home working after probation.
Remote Debt Adviser – Welsh-Speaking Casework & Negotiation employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Debt Adviser – Welsh-Speaking Casework & Negotiation
✨Tip Number 1
Make sure you brush up on your Welsh language skills! Since this role requires effective communication in Welsh, practice speaking and writing in the language to show off your fluency during interviews.
✨Tip Number 2
Prepare for casework scenarios! Think about how you would handle different debt situations and be ready to discuss your approach. This will demonstrate your problem-solving skills and commitment to quality standards.
✨Tip Number 3
Network with others in the field! Reach out to current or former debt advisers to gain insights into the role and the charity. They might share tips that could give you an edge in your interview.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that job. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Remote Debt Adviser – Welsh-Speaking Casework & Negotiation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Debt Adviser role. Highlight your experience in debt resolution and your Welsh language skills, as these are key to standing out in our selection process.
Showcase Your Skills: We want to see your excellent time management and resilience in action! Use specific examples from your past experiences to demonstrate how you've successfully managed a caseload or dealt with challenging situations.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for helping clients comes through in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice
✨Brush Up on Your Welsh
Since the role requires effective communication in Welsh, make sure you're comfortable speaking and understanding the language. Practise common phrases and scenarios you might encounter during the interview to show your fluency and confidence.
✨Know Your Debt Advice Basics
Familiarise yourself with key debt advice principles and current regulations. Be prepared to discuss how you would handle specific casework situations. This will demonstrate your knowledge and commitment to providing high-quality support to clients.
✨Showcase Your Time Management Skills
The job involves managing a caseload, so be ready to share examples of how you've effectively managed your time in previous roles. Discuss any tools or techniques you use to stay organised and ensure quality standards are met.
✨Prepare for Scenario Questions
Expect questions that assess your resilience and problem-solving skills. Think of past experiences where you faced challenges and how you overcame them. This will help you illustrate your ability to handle difficult situations while maintaining a positive attitude.