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- Tasks: Provide expert debt advice and support clients through their financial challenges.
- Company: Join Citizens Advice Merthyr Tydfil, a trusted community resource.
- Benefits: Flexible remote work options, competitive pay, and a supportive team environment.
- Other info: Dynamic, target-driven role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Welsh language proficiency and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
To provide high-quality, specialist debt advice and casework to clients, primarily from the Merthyr Tydfil area. This role forms part of Citizens Advice Merthyr Tydfil’s new telephone debt advice project and will involve delivering advice remotely via telephone and digital channels.
The postholder will manage a caseload and support clients through all stages of debt resolution, including creditor negotiation, financial statement preparation, and formal debt solutions.
The role is high-pressured and target-driven, requiring excellent time management, resilience, and the ability to deliver outcomes efficiently while maintaining quality standards.
It is office-based for 60% of the week, with up to 40% home working permitted following successful probation.
The successful candidate must be able to communicate effectively in Welsh, both verbally and in writing, to meet the needs of Welsh-speaking clients and comply with Welsh language standards.
Remote Debt Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Debt Adviser
✨Tip Number 1
Network like a pro! Reach out to people in the debt advice sector, especially those connected to Citizens Advice. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Practice your phone skills! Since this role involves delivering advice over the phone, get comfortable with mock calls. It’ll help you sound confident and clear when it’s time for the real deal.
✨Tip Number 3
Show off your Welsh! If you're fluent, make sure to highlight your language skills during interviews. Being able to communicate effectively with Welsh-speaking clients is a big plus!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application.
We think you need these skills to ace Remote Debt Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Remote Debt Adviser role. Highlight your experience in debt advice and any relevant skills that match what we're looking for, like time management and resilience.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your communication skills. If you're fluent in Welsh, make sure to mention it prominently, as it’s a key requirement for us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for helping clients comes through in your writing.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Citizens Advice
✨Know Your Debt Advice Inside Out
Make sure you brush up on the specifics of debt advice, especially around creditor negotiation and financial statements. Familiarise yourself with common debt solutions and be ready to discuss how you would handle various scenarios.
✨Showcase Your Communication Skills
Since this role requires effective communication in Welsh, practice speaking and writing in Welsh before the interview. Be prepared to demonstrate your language skills and explain how you would adapt your communication style to meet client needs.
✨Demonstrate Time Management Mastery
This position is high-pressured and target-driven, so come equipped with examples of how you've successfully managed a caseload in the past. Highlight any tools or techniques you use to stay organised and efficient under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations related to debt advice. Think through potential challenges you might face and how you would resolve them while maintaining quality standards. This will show your problem-solving skills and resilience.