At a Glance
- Tasks: Provide a welcoming reception service and assist with clerical tasks.
- Company: Join Citizens Advice Rutland, a meaningful charity in Oakham.
- Benefits: Enjoy flexible working hours and the chance to make a difference.
- Other info: This is a fixed-term role for 1 year, perfect for students.
- Why this job: Be part of a supportive team while helping your community.
- Qualifications: No specific qualifications required; just a friendly attitude!
The predicted salary is between 18000 - 24000 £ per year.
Citizens Advice Rutland have an excellent opportunity to join an incredible and worthwhile charity in the middle of Oakham. If you enjoy working with people and being part of a small team, this role might be for you.
We are seeking a receptionist/clerical assistant to work in our office in Oakham for 2.5 days per week. The days required are Wednesday 9am-1pm and Thursday and Friday, 9am to 5pm. The position is currently fixed for 1 year.
Overview Of The Role- To help provide a welcoming and effective reception service for in person and telephone enquiries for both clients and other callers.
- To answer the telephone/intercom entry system and take client details.
- Re-direct calls as appropriate to members of staff.
- To make the appropriate entries using the electronic incoming calls system.
- To carry out clerical tasks delegated by the line manager to include scanning of documents, photocopying and printing.
- To work as part of the overall team.
To request a job pack please email office@citizensadvicerutland.org.uk
Receptionist / Clerical Assistant in Oakham employer: Citizens Advice
Citizens Advice Rutland is an exceptional employer, offering a fulfilling opportunity to contribute to a meaningful cause in the heart of Oakham. With a supportive work culture that values teamwork and community engagement, employees benefit from flexible working hours and the chance to develop their skills in a charitable environment. Join us to make a difference while enjoying a rewarding work-life balance in a friendly and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Clerical Assistant in Oakham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Citizens Advice and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Citizens Advice and let us see your personality shine through!
We think you need these skills to ace Receptionist / Clerical Assistant in Oakham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Citizens Advice.
Get Familiar with Our Brand:Before applying, take some time to learn about Citizens Advice and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Citizens Advice
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Citizens Advice.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Citizens Advice will surely appreciate.
