At a Glance
- Tasks: Ensure quality assurance and improvement for consumer advice services while developing engaging materials.
- Company: Join a forward-thinking organisation dedicated to consumer rights and support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: We value diversity and encourage applications from underrepresented groups.
- Why this job: Make a real difference in people's lives while enhancing your skills in a supportive environment.
- Qualifications: Experience in consumer advice and strong communication skills are essential.
The predicted salary is between 42717 - 46329 € per year.
Location: Blended between office and home (England and Wales). Time in office negotiable.
Salary: £42,717 plus London Allowance of £3,612 if applicable.
Role Summary: Fundamentally the role is to provide quality assurance and quality improvement activity to the Citizens Advice network of local offices delivering the Consumer Service, assisting the delivery of good quality advice across the service. The position will also develop and quality assure consumer‑related materials and tools, ensuring they are legally accurate and responsive to legislative changes. The role will involve supporting development in technology and automation, delivering webinars and online learning, working in multidisciplinary teams, and implementing new ways of working and outcome‑based working across the Advice department.
Core Responsibilities:
- Provide quality assurance and quality improvement activities across the network.
- Develop and quality‑assure consumer‑related materials and tools, keeping them legally accurate.
- Support technology and automation initiatives.
- Deliver webinars and online learning sessions.
- Collaborate with multidisciplinary teams and implement new ways of working.
Essential Criteria:
- In‑depth, practical experience of consumer advice delivery, underpinned by expert knowledge of relevant aspects of consumer law (preferably with a relevant qualification).
- Proven ability to develop, monitor, review and evaluate information, making clear judgments based on sound understanding and analysis.
- Proven ability to develop and communicate subject‑specific learning materials, procedures and written reports to enable effective and accurate delivery of advice to clients.
Equal Opportunity & EDI: Equity, diversity, and inclusion are of strategic importance within the organisation. We particularly welcome applications from people we would like to see better represented in our sector – people of colour, LGBTQ+ people, and disabled people. We will provide reasonable adjustments and a Disability Confident Interview Commitment where required.
Legal Requirements: All successful applicants must be based within England or Wales and have the right to work in the UK or be able to secure that right independently.
Quality Assessor and Developer employer: Citizens Advice
As a Quality Assessor and Developer with Citizens Advice, you will join a forward-thinking organisation that values equity, diversity, and inclusion, fostering a supportive work culture where your contributions directly impact the quality of consumer advice across England and Wales. With flexible working arrangements, opportunities for professional development, and a commitment to innovation in technology and learning, this role offers a meaningful career path in a dynamic environment dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assessor and Developer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality Assessor and Developer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality assurance and consumer law. We suggest doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio of your work related to consumer advice delivery and quality assurance. This will give you an edge and demonstrate your ability to develop and communicate effective materials.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Quality Assessor and Developer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in consumer advice and quality assurance. We want to see how your skills match the role, so don’t hold back on showcasing your relevant qualifications!
Showcase Your Expertise:When writing about your experience, focus on your in-depth knowledge of consumer law and how you've applied it in real-world situations. We love seeing clear examples of how you've developed and evaluated materials or delivered effective advice.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice
✨Know Your Consumer Law
Make sure you brush up on your knowledge of consumer law before the interview. This role requires in-depth understanding, so be prepared to discuss relevant legislation and how it impacts quality assurance in consumer advice.
✨Showcase Your Experience
Be ready to share specific examples from your past roles where you've successfully delivered consumer advice or developed learning materials. Highlight your ability to evaluate and improve processes, as this will resonate well with the interviewers.
✨Prepare for Team Collaboration Questions
Since the role involves working in multidisciplinary teams, think about times when you've collaborated effectively. Prepare to discuss how you communicate and implement new ways of working, as teamwork is key in this position.
✨Engage with Technology and Automation
Familiarise yourself with current trends in technology and automation related to consumer services. Be ready to discuss how you can support these initiatives and deliver online learning sessions, as this will show your adaptability and forward-thinking approach.
