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For Companies At a Glance
- Tasks: Provide impartial energy advice and support to clients in need.
- Company: Join a dedicated team focused on improving lives in Preston & District.
- Benefits: Gain valuable experience while making a real difference in the community.
- Why this job: Help vulnerable households achieve financial stability and access essential support.
- Qualifications: Experience in delivering advice or willingness to complete training.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 48000 £ per year.
We are recruiting an Energy Adviser to provide high-quality, impartial energy advice and practical support to clients across Preston & District. The role aims to improve clients’ financial circumstances and support long-term stability, with a strong focus on vulnerable households, including those on low incomes, disabled people, and residents of the most deprived wards.
Key Responsibilities
- You will work collaboratively with our partners, Green Rose and North Lancashire Citizens Advice, using a holistic approach to assess client needs and ensure they access the most appropriate support.
- You will deliver face-to-face and telephone advice, helping clients with complex energy issues and supporting them through challenging situations.
Qualifications and Skills
- The role requires recent or current experience in delivering high-quality advice, or a clear commitment to complete the required training, including an accredited Level 3 qualification in Energy Awareness.
- You will have excellent communication, customer service and IT skills, with the ability to manage difficult and emotional conversations in a non-judgmental and supportive way.
- Strong organisational skills and the ability to prioritise workload and maintain accurate case records are essential.
- You should be confident using Office 365 and case management systems while engaging with clients.
How to Apply
Please email recruitment@prestoncitizensadvice.org.uk for a job pack.
Energy Adviser in Preston employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Adviser in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, attend local events, and connect with organisations like Green Rose and Citizens Advice. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or partners, be ready to explain why you're the perfect fit for the Energy Adviser role. Highlight your experience and passion for helping vulnerable households.
✨Tip Number 3
Show off your skills! If you’ve got experience in delivering high-quality advice, make sure to share specific examples during interviews. This will demonstrate your ability to handle complex energy issues and support clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Energy Adviser in Preston
Some tips for your application 🫡
Show Your Passion for Energy Advice: When writing your application, let us see your enthusiasm for helping others with energy issues. Share any relevant experiences or training that highlight your commitment to providing high-quality, impartial advice.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualifications mentioned in the job description. We want to see how your background aligns with our mission to support vulnerable households.
Highlight Communication Skills: Since you'll be dealing with complex and emotional conversations, emphasise your communication and customer service skills. Give examples of how you've successfully managed difficult situations in the past.
Keep It Organised and Professional: Ensure your application is well-structured and free from errors. Use clear headings and bullet points where necessary. Remember, we appreciate a neat presentation as much as we value your content!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on energy advice and the specific challenges faced by vulnerable households. Familiarise yourself with the latest trends in energy efficiency and financial support options available to clients. This will show your commitment and expertise during the interview.
✨Practice Empathy
Since you'll be dealing with clients in difficult situations, practice how to communicate compassionately. Role-play potential scenarios where you might need to manage emotional conversations. This will help you demonstrate your ability to provide non-judgmental support.
✨Showcase Your Skills
Prepare examples that highlight your communication, customer service, and organisational skills. Think of specific instances where you've successfully managed complex issues or helped someone in need. This will give the interviewers a clear picture of your capabilities.
✨Get Tech-Savvy
Familiarise yourself with Office 365 and any case management systems you might encounter. If you have experience with similar tools, be ready to discuss it. Showing that you're comfortable with technology will reassure them that you can handle the administrative side of the role.
