At a Glance
- Tasks: Supervise advice sessions and support a team to deliver top-notch client services.
- Company: Join a respected organisation dedicated to providing essential advice services.
- Benefits: Enjoy a competitive salary, 6 weeks annual leave, and a workplace pension.
- Other info: Flexible working conditions with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping clients navigate important issues in their lives.
- Qualifications: Experience in supervising advice sessions and strong knowledge of key advice areas required.
The predicted salary is between 32500 - 34000 £ per year.
Department: Advice Services
Location: Hertsmere including Bushey and Potters Bar
Reports to: Advice Services Manager
Salary Range: £32,500 to £34,000 pro rata depending on experience
Contract Type: Permanent
Hours: 22 hours per week
Role Purpose
To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance.
Key Responsibilities
- Session Supervision: Oversee daily advice sessions, ensuring smooth operation and effective client service; provide real-time support and guidance to advisers and volunteers; manage session logistics, including rota coordination and resource allocation; assist with call backs and respond to email enquiries.
- Quality Assurance: Conduct case checks and file reviews in line with Citizens Advice quality standards; identify and address advice quality issues and training needs; support continuous improvement through feedback and coaching.
- Staff and Volunteer Support: Assist in the induction, training, and development of new and existing volunteers and staff; provide mentoring and technical support to ensure competence and confidence.
- Service Monitoring and Reporting: Monitor service delivery against KPIs and targets; support the Advice Services Manager in identifying trends and service gaps.
- Research and Campaigns: Encourage and support the collection of evidence for social policy work; promote awareness of local and national campaigns.
Person Specification
Essential Criteria
- Proven experience supervising advice sessions or delivering generalist/specialist advice.
- Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt).
- Ability to meet Citizens Advice competence requirements.
- Excellent interpersonal, communication, and organisational skills.
- Commitment to equality, diversity, and inclusion.
Desirable Criteria
- Experience working within the Citizens Advice network.
- Familiarity with Citizens Advice case management and quality assurance systems.
- Ability to adapt to changing service needs and work flexibly.
Working Conditions and Benefits
- Competitive Salary
- 6 weeks annual leave
- Workplace Pension
- Contractual Sick Pay
- Free Parking
Advice Session Supervisor in Potters Bar employer: Citizens Advice
As an Advice Session Supervisor with us, you'll be part of a dedicated team committed to delivering high-quality advice services in the Hertsmere area, including Bushey and Potters Bar. We pride ourselves on fostering a supportive work culture that values employee growth, offering comprehensive training and development opportunities alongside competitive benefits such as six weeks of annual leave and a workplace pension. Join us to make a meaningful impact in the community while enjoying a flexible work environment and the chance to lead a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Supervisor in Potters Bar
✨Tip Number 1
Network like a pro! Get out there and connect with people in the advice sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Advice Session Supervisor role.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common questions related to supervising advice sessions and quality assurance. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in supervising advice sessions and your knowledge of key advice areas. Make sure they see how you can contribute to their team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Advice Session Supervisor in Potters Bar
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in supervising advice sessions and delivering quality support. We want to see how your skills align with our mission at StudySmarter!
Showcase Your Skills:Don’t forget to emphasise your interpersonal and organisational skills. We’re looking for someone who can lead a team effectively, so let us know how you’ve done this in the past!
Be Authentic:We love genuine applicants! Share your passion for providing empathetic support and your commitment to equality and diversity. This will help us see if you’re a good fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of key advice areas like welfare benefits, housing, and debt. Being able to discuss these topics confidently will show that you're well-prepared and understand the role inside out.
✨Showcase Your Supervisory Skills
Prepare examples from your past experiences where you've successfully supervised a team or managed advice sessions. Highlight how you provided support and guidance, as this is crucial for the Advice Session Supervisor role.
✨Emphasise Quality Assurance
Familiarise yourself with Citizens Advice quality standards and be ready to discuss how you've ensured quality in previous roles. This could involve case checks or training needs assessments, so have specific examples at hand.
✨Be Ready to Discuss Diversity and Inclusion
Since commitment to equality, diversity, and inclusion is essential, think about how you've promoted these values in your work. Be prepared to share your thoughts on how to create an inclusive environment for both clients and staff.
