At a Glance
- Tasks: Lead a team to deliver exceptional local services across various platforms.
- Company: Join a dynamic organisation dedicated to community support and client service.
- Benefits: Full-time role with competitive salary and potential for part-time hours.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Manager for our Local Services Department. You will lead the team of Gateway Assessors to work across multiple platforms, including digital channels, telephone, and face‑to‑face services. This is a fast‑paced environment, and you will ensure consistent, efficient delivery of this essential part of our service to keep up with client demand.
A core part of this responsibility involves using your excellent knowledge of data to monitor performance, identify trends, manage demand, and drive continuous improvement in the service. You will manage both paid staff and volunteers, ensuring they provide consistently high standards of information and customer service. This includes coaching, developing and mentoring your team as they deliver a holistic service to clients, and understanding the difference in law between paid staff and volunteers.
You will oversee the day‑to‑day running of the project and act as the first point of contact for your teams for any next steps and support with safeguarding and questions. This includes full line management responsibility, carrying out all associated HR processes, and leading by example in line with the Citizens Advice Plymouth behaviour framework.
You may sometimes need to provide support across all projects within the department and remain flexible to meet the operational needs of the service. This role is full‑time in the office and does not have a hybrid working pattern. The role is 37 hours a week (9‑5 Monday‑Thursday and 9‑4:30 on Fridays) on a permanent basis. Part‑time hours will be considered.
For further information please refer to the job pack and advert on our website.
Manager - Local Services Department in Plymouth employer: Citizens Advice
As a Manager in our Local Services Department, you will thrive in a dynamic and supportive work environment that prioritises employee development and community impact. We offer comprehensive training, mentoring opportunities, and a culture of collaboration, ensuring you can grow your skills while making a meaningful difference in the lives of our clients. Located in a vibrant area, our office fosters a sense of belonging and teamwork, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Local Services Department in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Manager - Local Services Department in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Manager role in our Local Services Department. Highlight your experience in managing teams, especially in fast-paced environments, and showcase any relevant skills in data analysis and customer service.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved services, or managed projects. We want to see your passion for helping clients and your understanding of the differences between paid staff and volunteers.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your leadership style. We’re looking for someone who can coach and mentor their team effectively, so share any experiences where you’ve developed others or driven continuous improvement.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you have all the latest information about the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of data management and performance monitoring. Be ready to discuss how you've used data in previous roles to identify trends and drive improvements. This will show that you understand the core responsibilities of the Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams, especially in fast-paced environments. Highlight your experience in coaching and mentoring both paid staff and volunteers, as this is crucial for the role. Think about specific situations where you led by example and improved team performance.
✨Understand the Client's Needs
Familiarise yourself with the services offered by the Local Services Department. Be prepared to discuss how you would ensure consistent and efficient delivery of these services. Showing that you can empathise with clients and understand their needs will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to safeguarding and operational flexibility. Think through how you would handle various challenges, as this will demonstrate your problem-solving skills and adaptability in a dynamic environment.
