At a Glance
- Tasks: Lead a team to deliver top-notch services across digital, phone, and face-to-face channels.
- Company: Citizens Advice in Plymouth, dedicated to helping the community.
- Benefits: Permanent role with flexible hours and a supportive work environment.
- Other info: Join a dynamic team focused on holistic client support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for service delivery.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice in Plymouth is seeking a full-time Manager for the Local Services Department. The role involves leading a team of Gateway Assessors and ensuring high standards of service delivery across multiple channels including digital, phone, and face-to-face.
Responsibilities include:
- Performance monitoring
- Team management
- Supporting staff and volunteers to provide a holistic service to clients
This is a permanent role with 37 hours per week and requires flexibility to meet operational needs.
Local Services Manager — Data-Driven Team Lead in Plymouth employer: Citizens Advice
Citizens Advice in Plymouth is an exceptional employer that prioritises the well-being and development of its staff. With a strong commitment to providing a supportive work culture, employees benefit from ongoing training opportunities and the chance to make a meaningful impact in the community. The organisation fosters a collaborative environment where team members are encouraged to innovate and grow, making it an ideal place for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Local Services Manager — Data-Driven Team Lead in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Citizens Advice stands for and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it's time to shine in front of the hiring team.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Local Services Manager — Data-Driven Team Lead in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Local Services Manager role. Highlight your experience in team management and service delivery, as these are key aspects of the job.
Showcase Your Data Skills:Since this role is data-driven, don’t forget to mention any relevant experience you have with performance monitoring or using data to improve services. We love seeing how you can leverage data to make a difference!
Be Personable:This position involves leading a team and working closely with clients. Use your application to show off your interpersonal skills and how you support staff and volunteers. We want to see your passion for providing holistic services!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Citizens Advice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Local Services Manager. Familiarise yourself with how Citizens Advice operates, especially in Plymouth, and be ready to discuss how you can lead a team of Gateway Assessors effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or improved service delivery. Highlight your ability to support staff and volunteers, as well as how you monitor performance to ensure high standards.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a conflict within your team or adapting to changes in operational needs. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the current challenges the Local Services Department faces or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
