Over 65\'s Adviser

About the Role

We\’re looking for a highly motivated and committed individual to join our existing advice services team focused on providing advice to people over the age of 65. You will be providing help and advice on a broad range of issues which will involve form filling and providing energy advice including carbon monoxide and gas safety. Advice will be predominantly by telephone with some face-to-face advice in outreach venues and home visits. Travel will be required throughout the locality as you will deliver presentations to external partners and referral agencies. This role also requires community networking and attendance at meetings to promote the service.

Responsibilities

Provide telephone and face-to-face advice to over 65s on a broad range of social care and energy issues, including carbon monoxide and gas safety. Deliver presentations to external partners and referral agencies. Network within the community and attend meetings to promote the service.

Ideal Candidate

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (preferred)

Details

Hours: 18.5 hours per week
Contract: Permanent
Salary: £26,366 to £28,825 per annum, pro rata (depending on experience)
Location: Ilkeston (with travel to outreach locations, other community venues and home visits)