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- Tasks: Help over 65s with advice on various issues, mainly via phone and some face-to-face.
- Company: Join a dedicated team focused on supporting the elderly in Derbyshire.
- Benefits: Enjoy flexible working options, travel expenses, and full training support.
- Why this job: Make a real difference in the community while developing valuable skills.
- Qualifications: Computer literacy and strong communication skills are essential; experience is a plus but not required.
- Other info: This is a full-time, permanent role with opportunities for growth.
The predicted salary is between 26366 - 28825 £ per year.
Hours: 37 hours per week
Salary: £26,366 to £28,825 per annum pro rata (Dependent on experience)
Contract: Full-Time, Permanent
Base: Chesterfield with occasional travel throughout Derbyshire if required for cover (additional travel expenses will be paid)
We have an exciting opportunity for an adviser to work on a new advice project focused on providing advice to people over the age of 65. You will be providing help and advice on a broad range of issues which will involve form filling and providing energy advice including carbon monoxide and gas safety. Advice will be predominantly by telephone with some face to face advice in Outreach venues and home visits. Travel will be required throughout the locality as you will be delivering presentations to external partners and referral agencies. This role also requires community networking and attendance at meetings to promote the service. There is flexibility in this role which allows for some home working.
Applicants need to be computer literate and must be confident in working to performance targets. Good communication skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
Over 65\'s Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 65\'s Adviser
✨Tip Number 1
Familiarise yourself with the common issues faced by people over 65, such as energy advice and welfare benefits. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals in the field of elderly care or community services. Attend local events or workshops to meet potential colleagues and learn more about the challenges and needs of the over 65 demographic.
✨Tip Number 3
Practice your communication skills, especially in delivering advice clearly and empathetically. You might consider role-playing scenarios with friends or family to build confidence in providing support to older adults.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to customer service and community support. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Over 65\'s Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Over 65’s Adviser position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: If you have experience in advice giving, customer service, or working with older adults, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for helping others, particularly the over 65 demographic. Mention your understanding of the issues they face and how you can contribute to the new advice project.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Advice
✨Show Your Empathy
As an Over 65's Adviser, you'll be working with a vulnerable demographic. Make sure to demonstrate your understanding and empathy during the interview. Share examples of how you've helped others in similar situations or how you approach sensitive topics with care.
✨Highlight Communication Skills
Good communication is key in this role. Be prepared to discuss your experience in both verbal and written communication. You might want to provide examples of how you've effectively communicated complex information to clients or colleagues in the past.
✨Familiarise Yourself with Relevant Issues
Brush up on common issues faced by those over 65, such as energy advice and welfare benefits. Showing that you have knowledge in these areas will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you'd handle specific situations. Think about potential challenges you might face in the role and how you would address them, especially regarding form filling and providing advice.