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- Tasks: Lead and inspire teams to deliver top-notch advice services and achieve performance targets.
- Company: Dynamic organisation focused on high-quality service delivery in Sandwell and Walsall.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Join a collaborative team with opportunities for growth and continuous improvement.
- Why this job: Make a real difference by driving performance and improving client outcomes.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and motivated Operations Manager to lead and inspire teams delivering high-quality advice services. You will be a strong people leader, confident in driving performance, managing service delivery, and adapting your approach to get the best from individuals. Based in Sandwell and Walsall, you will oversee day-to-day operations, ensuring performance targets, quality standards, and compliance requirements are consistently met across services.
Key Responsibilities
- Lead, support, and develop staff to deliver excellent services
- Monitor performance against KPIs and funder requirements
- Ensure high-quality advice and positive client outcomes
- Oversee service delivery, resource planning, and team performance
- Maintain accurate reporting, case management, and compliance (including GDPR)
- Drive continuous improvement and promote collaborative working
About You
- Proven experience in operations or service management
- Strong leadership and people management skills
- Experience working to targets and quality standards
- Ability to coach, support, and develop teams
- Organised, adaptable, and committed to delivering high-quality services
Operations Manager employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see that you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your leadership style and how you’ve driven performance in past roles—this is key for an Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and operations management experience, and don’t forget to showcase any achievements that demonstrate your ability to meet performance targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Operations Manager role. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your People Skills: Since this role is all about leading and inspiring teams, make sure to emphasise your people management skills. Talk about how you’ve coached and developed staff in previous roles, and how you adapt your approach to get the best from individuals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager. Familiarise yourself with key responsibilities like performance monitoring and service delivery. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led teams in the past. Highlight your ability to inspire and develop staff, as well as how you've driven performance and met targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Adaptability
Operations Managers need to be adaptable. Think of instances where you've had to change your approach to achieve positive outcomes. Share these stories to show that you can handle the dynamic nature of the role and still deliver high-quality services.
✨Prepare Questions
At the end of the interview, you'll likely have a chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role. For example, ask about their current challenges in service delivery or how they measure success in their operations.