At a Glance
- Tasks: Lead and enhance a busy advice service while supervising a diverse team.
- Company: Join Citizens Advice, a champion for fairness and support in the community.
- Benefits: Flexible working hours and a competitive salary of £30,743 pro rata.
- Other info: Work across multiple locations: Hull, Goole, and Beverley.
- Why this job: Make a real difference by promoting fairness and providing quality customer service.
- Qualifications: Generalist Certificate in Advice Work and team management experience required.
The predicted salary is between 30743 - 30743 € per year.
Citizens Advice is seeking a Generalist Advice Service Supervisor to manage and enhance a busy advice service across multiple locations. The role requires supervising a diverse team while ensuring high-quality customer service.
Ideal candidates will have:
- A Generalist Certificate in Advice Work
- Team management experience
- A passion for promoting fairness
This position offers a salary of £30,743 pro rata and a flexible working schedule in Hull, Goole, and Beverley.
Generalist Advice Service Lead & Team Coach in Northumberland employer: Citizens Advice
Citizens Advice is an exceptional employer that values diversity and promotes a culture of fairness and support. With flexible working arrangements and a commitment to employee development, team members are encouraged to grow their skills while making a meaningful impact in the community. Working in Hull, Goole, and Beverley offers unique opportunities to engage with local issues and contribute to positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Generalist Advice Service Lead & Team Coach in Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for fairness during interviews. Share specific examples of how you've promoted equality and inclusivity in your previous roles. This will resonate well with employers looking for someone who aligns with their values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Generalist Advice Service Lead & Team Coach in Northumberland
Some tips for your application 🫡
Show Your Passion for Fairness:When writing your application, make sure to highlight your commitment to promoting fairness. We want to see how your values align with our mission at Citizens Advice.
Highlight Your Team Management Experience:Don’t forget to showcase your experience in managing diverse teams. We’re looking for someone who can lead and inspire, so share specific examples of how you've done this in the past.
Tailor Your Application:Make your application stand out by tailoring it to the role. Use the job description as a guide and ensure you address the key responsibilities and requirements we’ve outlined.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you’re well-versed in the Generalist Certificate in Advice Work. Brush up on key concepts and recent developments in advice services. This will show your commitment to the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about challenges you faced and how you motivated your team to deliver high-quality customer service. This will demonstrate your capability as a supervisor.
✨Emphasise Fairness and Inclusivity
Citizens Advice values fairness, so be ready to discuss how you promote inclusivity in your work. Share specific instances where you’ve advocated for underrepresented groups or improved access to services.
✨Ask Thoughtful Questions
Prepare some insightful questions about the advice service and its goals. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
