At a Glance
- Tasks: Supervise a diverse team to deliver high-quality advice services and support clients effectively.
- Company: Join a progressive service making a positive impact in the community.
- Benefits: Competitive salary, flexible working days, and opportunities for personal growth.
- Other info: Work across multiple locations with a focus on community engagement.
- Why this job: Be part of a dynamic team that champions fairness and supports those in need.
- Qualifications: Experience in team supervision is a plus; enthusiasm and commitment are key.
The predicted salary is between 30743 - 30743 £ per year.
CAHER is a busy, progressive and dynamic service serving a city and a large rural county. CAHER works together to make a positive difference in the lives of our clients.
Responsibilities:
- See what help people need most, so we can make our site better.
- Help us campaign for changes that make things fairer for everyone.
Role Details:
The advice service supervisor role involves working with colleagues to manage the day-to-day delivery and quality of a busy service. You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high-quality customer service from a number of offices and outreaches. In this role you will support advisers to offer advice via varied service channels including face to face, telephone, outreach, video and digital.
Location: Hull, Goole and Beverley
Salary: £30,743 pro rata, per annum
Working days: 4 days in total (2.5 days in the Hull office; 1 day — Wednesday all day in Goole office; ½ day – Friday morning in Beverley office)
Qualifications:
Ideally, hold the Generalist Certificate in Advice Work (or equivalent) and have at least one year’s experience of legal advice at a generalist advice level. We are looking for commitment, enthusiasm, flexibility and great time management skills and the willingness to learn.
Advice Session Supervisor for Generalist Advice in Northumberland employer: Citizens Advice
CAHER is an exceptional employer that prioritises making a positive impact in the community while fostering a supportive and collaborative work environment. With opportunities for professional growth and development, employees can thrive in a dynamic setting that values both paid and volunteer contributions. Located in Hull, Goole, and Beverley, CAHER offers a flexible working schedule and a commitment to delivering high-quality advice services, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Supervisor for Generalist Advice in Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We suggest role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for making a difference! During interviews, share specific examples of how you've positively impacted clients or improved services in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Advice Session Supervisor for Generalist Advice in Northumberland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Session Supervisor. We want to see how you can make a positive difference in our clients' lives!
Showcase Your Team Management Skills:If you've got experience supervising or managing a team, let us know! Share specific examples of how you've supported your team in delivering high-quality service, as this is key for the role.
Highlight Your Flexibility and Enthusiasm:We’re looking for someone who’s committed and enthusiastic about making changes that benefit everyone. Make sure to express your willingness to learn and adapt in your application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Citizens Advice
✨Know the Service Inside Out
Before your interview, take some time to research CAHER and its mission. Understand the services they provide and the communities they serve. This will not only show your genuine interest but also help you articulate how your skills align with their goals.
✨Showcase Your Leadership Skills
As a potential supervisor, it's crucial to demonstrate your ability to lead a diverse team. Prepare examples from your past experiences where you've successfully managed or supported a team, highlighting your communication and problem-solving skills.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle real-life situations in a busy advice service. Think about how you would manage conflicts within your team or ensure high-quality customer service across different channels. Practising these scenarios can give you an edge.
✨Emphasise Your Commitment to Learning
CAHER values flexibility and a willingness to learn. Be prepared to discuss how you stay updated with best practices in advice work and any relevant training you've undertaken. This shows that you're proactive and dedicated to personal and professional growth.
