Job Title
Trainee Generalist Adviser
Reference Number
2026-ADV3
Salary
£27,274 per annum based on a 37-hour week. This will increase to £29,542 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent
Pension
8% pension supplement payable (subject to 2% employee contribution)
Hours
Full time - 37 hours per week.
Holidays
37 days per annum (including Bank Holidays and fixed days).
Duration
Permanent
Closing Date
Wednesday 28th October 2026 at 5pm
Interviews
To be confirmed
Role Purpose
- To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media. This role is predominantly a face to face role with clients, working with clients.
- Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided
Equality & Diversity
Applicants for this post must have a strong commitment to equality and social justice.
We welcome applications that reflect the diversity of the communities we serve.
We aim to be an equal opportunities employer.
Charity Registration Number
1118855
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Trainee Generalist Adviser Ref: 2026-ADV3 in Newport employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
