At a Glance
- Tasks: Supervise and mentor advisers while managing complex debt cases.
- Company: Join a local charity making a real difference in the community.
- Benefits: Flexible working, ongoing training, and mileage reimbursement.
- Other info: Be part of a diverse, supportive team dedicated to continuous improvement.
- Why this job: Lead in debt advice and support clients facing financial challenges.
- Qualifications: Experience in debt advice and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Money Advice Technical Debt Supervisor to join our team, combining specialist debt advice with a technical leadership role. This hybrid position involves managing a personal caseload of complex debt and money advice cases, while also providing technical supervision, mentoring and support to advisers. You will help ensure advice is accurate, consistent and meets FCA, MaPS and Citizens Advice quality standards. You will play a key role in developing adviser capability, supporting quality assurance processes and contributing to continuous service improvement across Citizens Advice Rural Cambridgeshire.
Benefits of the Role:
- Opportunity to specialise and lead in debt advice
- Make a meaningful impact on clients facing financial hardship
- Flexible and hybrid working arrangements
- Ongoing training, CPD and professional development
- Supportive and collaborative team environment
- Mileage reimbursement for travel
Citizens Advice Rural Cambs is a local charity serving at the heart of our community, covering Fenland and Huntingdonshire entirely funded by grants and donations, and through specific projects East Cambridgeshire. We are a member of national Citizens Advice. We value diversity, promote equality and challenge discrimination. We are disability confident.
Money Advice Technical Debt Supervisor employer: Citizens Advice
Citizens Advice Rural Cambridgeshire is an exceptional employer, offering a supportive and collaborative team environment where you can make a meaningful impact on clients facing financial hardship. With flexible hybrid working arrangements, ongoing training, and professional development opportunities, you will thrive in a role that not only allows you to specialise in debt advice but also empowers you to lead and mentor others. Join us in making a difference in our community while enjoying the benefits of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Technical Debt Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and case management skills. Be ready to discuss how you've handled complex cases in the past and how you can contribute to improving adviser capability.
✨Tip Number 3
Showcase your passion for helping clients facing financial hardship. Share stories of how you've made a difference in previous roles, as this will resonate with potential employers looking for someone who truly cares.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our supportive and collaborative team at Citizens Advice Rural Cambs.
We think you need these skills to ace Money Advice Technical Debt Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in debt advice and technical supervision. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Money Advice Technical Debt Supervisor, you'll be mentoring others. Use your application to demonstrate your leadership experience and how you've supported colleagues in the past. We love seeing examples of teamwork and collaboration!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on the latest debt advice regulations and standards, especially those set by the FCA, MaPS, and Citizens Advice. Being able to discuss these confidently will show that you're not just familiar with the role but also committed to maintaining high-quality advice.
✨Showcase Your Leadership Skills
Since this role involves mentoring and supervising advisers, be prepared to share examples of how you've successfully led a team or supported colleagues in the past. Highlight your ability to develop others and improve service quality.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in complex debt cases. Think about specific situations you've encountered and how you resolved them, focusing on the impact of your decisions on clients.
✨Emphasise Continuous Improvement
Talk about your commitment to ongoing training and professional development. Share any relevant courses or certifications you've completed, and express your enthusiasm for contributing to continuous service improvement within the organisation.
