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- Tasks: Help people with money and debt advice through face-to-face and phone interactions.
- Company: Join Citizens Advice Hart, a supportive non-profit making a real difference in the community.
- Benefits: Enjoy a nurturing team environment, full training, and a focus on well-being.
- Why this job: Make a positive impact while developing your skills in a caring workplace.
- Qualifications: Experience in debt advice is preferred, but trainees are welcome; good communication skills are essential.
- Other info: 100% of staff recommend working here; join our lovely team!
The predicted salary is between 26000 - 31000 ÂŁ per year.
Join to apply for the Money Advice Caseworker role at Citizens Advice
5 days ago Be among the first 25 applicants
Join to apply for the Money Advice Caseworker role at Citizens Advice
Citizens Advice Hart is looking for an experienced part-time Money Advice Caseworker, or trainee, who can interview face to face, by phone and by email, making a real difference in people’s lives. In this role, you’ll have the opportunity to make a difference in people’s lives by providing in-depth money and debt advice, primarily face to face and over the phone. We would like to hear from you if you are passionate about giving an effective service to those most in need.
Required Skills
- You will need to demonstrate that you can engage skilfully with vulnerable and distressed clients.
- You will have experience in giving debt advice and ideally will have been trained in this role, although we welcome new trainees, as full training can be provided.
- Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients using a non-judgmental approach.
- You must have numeracy skills sufficient to compile accurate financial statements and to calculate benefits.
What We Give Our Staff
One of our key strategic objectives is to \’Develop our workforcein an inclusive and adaptive environment.\’ We prioritise learning and development to both fulfil individual potential and meet our strategic plan objectives. We also nurture a supportive team approach, which is reflected in our behaviours to each other, including well-being and dignity at work. We conduct an annual people survey, which gives us feedback about how we can improve our support to those who work and volunteer for us, and we hold daily briefings and regular team meetings to enhance communication and teamwork. In our last survey 100% said they would recommend working at Citizens Advice Hart and 100% said we cared about their well-being.
Why not join our lovely team! 🙂
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Money Advice Caseworker employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Advice Caseworker
✨Tip Number 1
Familiarise yourself with the key issues surrounding money advice and debt management. Understanding common challenges faced by clients will help you engage more effectively during interviews and demonstrate your commitment to making a difference.
✨Tip Number 2
Practice your communication skills, especially in a non-judgmental context. Role-playing scenarios with friends or family can help you become more comfortable when dealing with vulnerable clients, ensuring you convey empathy and understanding.
✨Tip Number 3
Network with professionals already working in the field of money advice. Attend local workshops or seminars to gain insights and make connections that could lead to valuable referrals or recommendations for your application.
✨Tip Number 4
Research Citizens Advice Hart specifically. Understanding their values, mission, and recent initiatives will allow you to tailor your approach and show genuine interest in becoming part of their team.
We think you need these skills to ace Money Advice Caseworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Money Advice Caseworker. Familiarise yourself with the skills required, such as engaging with vulnerable clients and providing debt advice.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles involving debt advice or client interaction. Use specific examples to demonstrate your communication skills and ability to work with distressed individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by clients. Mention your numeracy skills and how they will help you compile accurate financial statements.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as empathy, patience, and non-judgmental communication. These are crucial for the role and should be evident in your writing.
How to prepare for a job interview at Citizens Advice
✨Show Empathy and Understanding
As a Money Advice Caseworker, you'll be dealing with vulnerable clients. Make sure to demonstrate your ability to empathise and understand their situations during the interview. Share examples of how you've successfully engaged with distressed individuals in the past.
✨Highlight Relevant Experience
If you have prior experience in giving debt advice, be sure to discuss it in detail. If you're a trainee, talk about any related skills or experiences that could be beneficial in this role, such as customer service or financial literacy.
✨Communicate Clearly and Effectively
Good communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to explain complex financial concepts in simple terms to clients.
✨Prepare for Role-Play Scenarios
Interviews for caseworker positions often include role-play scenarios to assess your skills. Be ready to demonstrate how you would handle a client interaction, focusing on your non-judgmental approach and problem-solving abilities.
