At a Glance
- Tasks: Help people access online services and develop digital skills with confidence.
- Company: Citizens Advice Milton Keynes, a local charity making a difference since 1972.
- Benefits: Gain valuable experience, receive training, and make a real impact in the community.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Empower others to navigate the digital world and enhance their employability.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us – our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis. We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants Requirements
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Digital Skills Officer in Milton Keynes employer: Citizens Advice
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by empowering individuals with essential digital skills. With a supportive work culture that values collaboration and personal growth, employees benefit from comprehensive training and the opportunity to make a real difference in the lives of vulnerable adults. Located in a vibrant area, the organisation fosters a sense of purpose and belonging, making it an ideal place for those seeking rewarding employment in the charity sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Skills Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. This will help you feel more confident and prepared when it’s your turn to shine in front of potential employers.
✨Tip Number 3
Show off your digital skills! Since the role is all about helping others with online services, make sure to highlight your own tech-savviness during interviews. Share examples of how you've used technology effectively in past roles.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site, so don’t hesitate to submit your application there. It shows you're genuinely interested in joining our team at Citizens Advice Milton Keynes.
We think you need these skills to ace Digital Skills Officer in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Skills Officer role. Highlight your experience with IT and any coaching or tutoring you've done, even if it's informal. We want to see how you can help our clients access online services!
Show Off Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your written skills. Keep it concise and engaging, and don’t forget to proofread! We love a well-presented application that reflects your attention to detail.
Be Yourself:We’re looking for enthusiastic and committed individuals, so let your personality shine through! Share your passion for helping others and any relevant experiences that showcase your confidence and ability to work with vulnerable adults.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Citizens Advice
✨Know Your Digital Stuff
Make sure you brush up on your IT skills and be ready to discuss how you've used technology in the past. Think about specific examples where you've helped others with digital skills, as this will show your potential employer that you're not just tech-savvy but also passionate about helping others.
✨Communicate Clearly
Since the role involves coaching and training, practice explaining complex ideas in simple terms. You might want to prepare a short demo or example of how you would teach a digital skill to someone who’s never used it before. This will demonstrate your communication skills and your ability to connect with people.
✨Show Your Enthusiasm
Citizens Advice Milton Keynes is looking for someone enthusiastic and committed. Be sure to express your passion for helping others and your interest in digital inclusion. Share any relevant experiences that highlight your dedication to making a difference in your community.
✨Prepare for Teamwork Questions
As teamwork is essential for this role, think of examples from your past where you've successfully worked in a team. Be ready to discuss how you manage your time and contribute to group goals, especially in a coaching or training context. This will help illustrate your ability to fit into their small team.
