At a Glance
- Tasks: Provide compassionate advice and support to help people navigate their challenges.
- Company: Ambitious charity dedicated to improving lives in Greater Manchester.
- Benefits: Flexible working hours, travel opportunities, and a chance to make a real difference.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Join a team that empowers vulnerable communities and promotes equality.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.
We’re looking for a flexible and compassionate adviser to join our team, working across our Adviceline and digital services and our community outreach venues. This role plays a vital part in helping people across Greater Manchester access timely, quality advice, whether face-to-face in local venues or over the phone through our Adviceline system.
The ideal candidate will have experience of working within a target-driven environment where excellent customer service is provided and the client is at the heart of everything you do. You will have the ability to control a telephone/face-to-face interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the client’s next steps in solving their issue.
This is a mobile role, so a willingness and ability to travel across Greater Manchester is essential. This is a great opportunity for someone looking to make a difference to people’s lives, supporting some of the most vulnerable people in society – helping them find a way forward.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Mobile Advice Adviser for Community Support in Manchester employer: Citizens Advice
As a dedicated charity, we pride ourselves on fostering a supportive and inclusive work environment where every team member is empowered to make a meaningful impact in the lives of our community members. Our flexible work culture encourages personal growth and development, with ample opportunities for training and advancement, all while working in the vibrant and diverse Greater Manchester area. Join us in our mission to provide essential advice and support, and be part of a team that values compassion, equality, and the well-being of both our clients and employees.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Advice Adviser for Community Support in Manchester
✨Tip Number 1
Get to know the charity inside out! Research their values, mission, and recent projects. This will help you connect your experience to their goals during interviews.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to convey empathy and clarity is key in this role. Role-play with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Mobile Advice Adviser for Community Support in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially in the communities we serve.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or advice roles. We’re looking for someone who understands the importance of putting the client at the heart of everything, so share specific examples that demonstrate this.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re busy helping our communities, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team and support our mission.
How to prepare for a job interview at Citizens Advice
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission, values, and the specific services they provide. Understanding their impact on the community will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Demonstrate Your Compassion
As a Mobile Advice Adviser, empathy is key. Prepare examples from your past experiences where you've shown compassion and understanding towards clients. This could be through customer service roles or any volunteer work. Highlighting these moments will resonate well with the interviewers.
✨Practice Your Communication Skills
Since this role involves both face-to-face and telephone interactions, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would gather information from clients while ensuring they feel supported and understood.
✨Be Ready to Discuss Flexibility
Given that this is a mobile role, be prepared to discuss your willingness to travel across Greater Manchester. Share any previous experiences where you've adapted to changing environments or schedules, as this will demonstrate your flexibility and commitment to the role.
